QlikSense HanaDB ODBC not Connected Issue

[qwebnm]

Issue Description:

We are encountering an issue where the Qlik Sense TASK related to database connections is getting into an "Aborted" state, as shown in Image 1. Since I understand that logs are not generated when the task is aborted, it is difficult to identify the root cause of the issue.

Points to Verify:

When performing ODBC-related operations within the APP of the TASK, as shown in Image 2, the process gets stuck in an infinite loading state.

To determine if the issue is with ODBC itself, I conducted a direct connection test with the installed ODBC (HANA) on the OS, and the connection was confirmed to be working fine.

As this issue has persisted for a long time, I would greatly appreciate a prompt investigation.

Qlik Sense Version:

The version in use is 13.51.22.

Image 1

Image 2

[qwebnm]

Since this issue has already been delayed for two weeks, I would greatly appreciate it if you could provide a prompt response.