The error of 'You cannot access Qlik Sense because you have no access pass' under the test environment.

[HelloHMC]

Hi, all.

When I open an app in the test environment,  I met the error following: 'You cannot access Qlik Sense because you have no access pass'.

I cannot open any app in the Personal-work.

But I have the same allocation environment, and the same circumstance didn't happen under the production environment.

I have checked all the possible circumstance reported in the link:

https://community.qlik.com/t5/Official-Support-Articles/You-cannot-access-Qlik-Sense-because-you-hav...

However I didn't deal with the problem.

If anyone has encountered this situation and handled it, please leave me a message!!!

Best regards!

[Maria_Halley]

@HelloHMC 

Does all users get this or just you? 

What type of license do you have assigned? Does the test and dev share an SLK license? 

[HelloHMC]

Hi, Maria_Halley

Yes, all user get this.

My type of license is professional access.

How to confirm if the test and dev share an SLK license?

Thanks for reply!

[HelloHMC]

Hi, Maria_ Halley !

I have confirmed with my manager that the test and dev share an SLK license, so how can I solve this problem effectively?

[HelloHMC]

Hi, Maria_ Halley,

In addition, under the test circumstance, our server cannot connection to internet, is this a might reason lead to this error?

[HelloHMC]

Hi, Maria_ Halley!

I have solved this problem, thanks to your previously reply!