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Maria_Halley
Support
Support

You cannot access Qlik Sense because you have no access pass

Last Update:

Apr 18, 2024 3:30:58 AM

Updated By:

Sonja_Bauernfeind

Created date:

Oct 16, 2018 10:21:33 AM



When an end-user connects to the Qlik Sense Hub, Qlik Sense verifies first if they have a valid license to interact with the product. This could be a professional or analyzer user license, an analyzer capacity license, or a user or login access pass. If the user cannot be verified to have any license assigned, an error will be shown.

You cannot access Qlik Sense because you have no access pass

 
The message may be shown despite of the user having been allocated a license.

In Qlik Sense June 2019 and later, an additional version of the error message was introduced, indicating when a user has reached their maximum allowed concurrent sessions:

Too many sessions active in paralell
 

* See You cannot access Qlik Sense because you have no access pass - intermittent problem.

 

Resolution

Possible root causes and solutions for You have no access pass or too many sessions active in paralell errors:

 

Does the user have a license?

Verify if the user has a license assigned. 

For Signed License Keys this could be a:

For licenses still using Tokens, this could be a:

Solution

Assign a License or ensure you have sufficient Capacity minutes 

 

User has been assigned a license just prior to logging in the first time

This often occurs when a user is being assigned a license or token based on an active directory group, and has not yet been synchronized. The license check for user-based licenses (professional and analyzer) and tokens occurs when you access the hub.

If you access the hub without a license and subsequently are assigned a token or professional or analyzer access, the license check has already occurred, and you will get a "no access pass" error, stopping you from interacting with apps. Log out and log in again for the license to be recognized.

Solution

  1. Logout with the user from both the hub and Qlik Sense Management Console (if applicable).
  2. Log back in.

 

Qlik Sense is licensed with a signed license; the licensing server has not been reachable

If a signed license key cannot be verified with the license backend for 5 days, licenses will be disabled. 

The below log entities can be found from Licenses Log
{"caller":"handler.go:61","level":"info","message":"invalid license error, license verification error: lic is stale","res.errorType":"licenses.InvalidLicenseError","res.statusCode":403,"timestamp":xxxxxx"}

Or:

{"caller":"sync.go:290","corrId":"26ab589a897f6e56:26ab589a897f6e56:0:1","level":"info","licenseNumber":"XXXXXXXX","message":"re-syncing assignments with the backend","timestamp":"2020-01-20T08:13:32.7038396Z"}
{"caller":"handler.go:44","corrId":"35b5cbb055734329:35b5cbb055734329:0:1","errorMessage":"Too much time has passed since the last license update","errorType":"LICENSES-OutdatedLicense","level":"info","statusCode":403,"timestamp":"2020-01-20T08:13:32.7438444Z"}

Verify that the Qlik Sense server has an active internet connection and that connectivity to license.qlikcloud.com on port 443 is possible from the server running the Qlik Sense licensing service. 

See Using a Qlik signed license in an offline environment for details. 

Solution

  • Is a proxy deployed? If so, see Configuring a proxy for Qlik License Service communication in Qlik Sense Enterprise on Windows. The License Service must be configured correctly. 
  • Reconnect the Qlik Sense server to the internet and allow for the licensing service to check in with license.qlikcloud.com.
  • Restart Dispatcher service 
  • In some rare cases, the Management-Server only has temporary access to the Internet, so sometimes it is able to connect to https://license.qlikcloud.com and sometimes not. It needs to have permanent access to the licence-URL, to be able to correctly work.
  • If you are in the above rare cases or if the sync doesn't seems to be performed, there is a way to force the sync: go to the QMC site license (qmc/sitelicense), remove one character and click to "apply".

    The license will be refused as it's an incorrect one. This action will force the license synchronization.

 

A license conversion was planned and the date has passed

During the conversion, the client has to prepare and switch the users from tokens to professional/analyzer licenses. 

After this conversion date, a periodic cleanup of tokens in the backend license server will occur. If this clean up happens and an admin has not finished the conversion, all tokens will be removed from the users. The result will be the 'no access pass' message.

Solution

Allocate new professional analyzer licenses according to the conversion plan. 

 

Additional troubleshooting steps

Labels (2)
Comments
jpjust
Specialist
Specialist

Hi Maria - Is it possible to generate alert from the logs in the event the server won't be able to connect to the license server? Is this info from the log being reported in any of the monitoring app?

Thanks

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @jpjust 

Alerts are created in the Qlik Sense log files.

You can see an example provided in the article. This is from the License log, which is by default stored in your Qlik\Sense\Log\Licenses folder.

Additionally, the Repository Trace logs will also send alerts. 

It is, however, not directly exposed in a specific section of the Monitoring Apps. If you'd like to see this being implemented, I would suggest logging an Idea in our Ideas section. I believe this is a good idea to forward to our developers.

All the best,
Sonja 

bobanjayan
Contributor
Contributor

License Key activated. When I try to create new app from quicksense hub it gives error

"You cannot access Qlik Sense because you have no access pass"

I tried logout and login multiple times. It did not help.
Please help.

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @bobanjayan 

Have you followed the instructions in this article, as it outlines the most common causes?

The two most crucial ones would be:

  1. Make sure you have a valid license assigned to your account
  2. Verify that the server can connect to the license backend

To get a better understanding of your issue, you should also review your log files. This article gives you details on how to do so: Qlik Sense Service account: "You cannot access Qlik Sense because you have no access pass" 

All the best,
Sonja 

 

tnaami
Contributor
Contributor

I wish I could write this as an article.  

If you have performed an in place upgrade of Windows (e.g. Server 2012 R2 to Server 2019) this will break QLIK and cause this error message.  Two things must be done:

Install .NET 4.8

Run IISCrypto as Administrator and select Best Practices.  IISCrypto can be found here:

https://www.nartac.com/Products/IISCrypto

Majed
Contributor III
Contributor III

As for QAP, After digging for couple of days, it appeared that this is the normal behavior. After publishing an app to the Everyone stream, all what is needed to be done is going to dev-hub, and get the URL of the object/sheet you need. Opening the app is not possible, but opening the objects inside it are possible.

Hope that this helps someone. Also, I hope that Qlik dedicates little time to document QAP.

Version history
Last update:
‎2024-04-18 03:30 AM
Updated by: