Added SSL certificate to QMC but cannot connect

[hvdbunte]

Hi,

I have added an SSL certificate to my Qlik test environment, Sept 2018 sp4 on an Azure VM. But I still get the message that the certificate is not secure in Chrome.

I followed the steps in this article: https://help.qlik.com/en-US/sense/June2019/Subsystems/AdministerQSEoK/Content/Sense_QMC/change-to-si...
and in this one, https://support.qlik.com/articles/000005458. 

But it doesn't work as expected.

So what I did so far:

• Created the DNS rule with the correct surfix, same as the SSL certificate.
• Imported the certificate in the MMC
• Copied the thumbprint to the proxy SSL.
• I can reach my VM through RDP with the DNS name

What can I check or change to see what is going wrong. Because in the past, and on our production environment this is working, with another SSL certificate.

[Giuseppe_Novello]

Its only in Chrome you have the problem, then check this article:

https://support.qlik.com/articles/000032974

BR

Gio

[hvdbunte]

Hi Gio,

Thanks for the reply. I tested it with IE 11 as well and that has the same issue. 

Regards,

Hendri

[lalphonso]

Hi @hvdbunte 

Have you tried the options here .. I suspect it might be a permissions issue with accessing the certificate. The service account running Qlik services needs access to the mmc certificate.

https://community.qlik.com/t5/New-to-Qlik-Sense/Issue-in-SSL-certificate-import-in-qliksense-server/...

Might be worth checking the logs to see if the new certificate is being picked up (if not - it would default to the original certificate).

Regards LA.

[hvdbunte · Accepted solution]

Hi,

Thanks guys, I found the issue, it wasn't the certificate but an error in my firewall configuration that gave the issue. 

Regards,

Hendri