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yukhym_ivlev
Contributor
Contributor

Can not install Qlik Sense Enterprise

Hello, I'm working on a project to integrate BI-Software into existing Software, so I found Qlik Sense and I wanted to try it out. I got my test licence for Enterprise version and I sarted to look the installation guide.

I have followed the installation guide and checked all requirements, but all I was getting at the end is this:

Screenshot 2024-05-23 104842.png

Through the log inspection, I found that first: Windows Script Host was deactivated, and it caused the error.

After that I understood, that Qlik Sense has prolems with installing PostgreSQL. So I installed it manually and tried to connect to the existing DataBase, but it was not connecting, because Qlik Sense does the connection with SSL. I tried to activate SSL on manually installed PostgreSQL, but it did not work.

I have tried to contact support via Live-chat, but the support-man said that this type of problem is out of the scope of Live-chat. And so I'm here for Help.

I'll upload the zip with all log-files that i got from Qlik-Sense while rzing to isntall it.

I tried to search the logs, but I could not find real error codes in the logs to trace a solution.

I hope some one will be able to help me.

Labels (1)
3 Replies
Alan_Slaughter
Support
Support

Hi Yukhym, I would suggest to right click and installing as administrator.

I would also suggest a silent install

https://help.qlik.com/en-US/sense-admin/May2024/Subsystems/DeployAdministerQSE/Content/Sense_DeployA...

yukhym_ivlev
Contributor
Contributor
Author

Hello Alan,

All Installations were already executed with the administrator permissions.

I was not trying to install Qlik Sense via command prompt. Does it have some benefits in comparison to the installation with the UI?

Thankyou for your answer.

Yukhym

TauseefKhan
Creator III
Creator III

Hi @yukhym_ivlev,
The error logs you shared provide some issues, with the installation of Qlik Sense Enterprise, involving both Windows Script Host and PostgreSQL.

 
Check with the below Steps:
 
1- Enable Windows Script Host:
To activate Windows Script Host, you can follow these steps:
Press Win + R, type regedit, and press Enter to open the Registry Editor.

Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Script Host\Settings.
Find the Enabled key and set its value to 1. If the key doesn't exist, you can create it as a DWORD (32-bit) value.
Restart your computer and try the installation again.
 
2- PostgreSQL Installation and SSL Configuration:
-If Since you've installed PostgreSQL manually, ensure that you've followed the correct steps to enable SSL:
Locate the postgresql.conf file, usually found in the data directory of your PostgreSQL installation.
Ensure the ssl parameter is set to on.
Locate the pg_hba.conf file and configure the host to use hostssl.
You'll also need to provide the correct path to your SSL certificate and key in postgresql.conf.
Restart the PostgreSQL service after making these changes.
 
3- Connecting to the Existing Database:
If Qlik Sense is not connecting to the database even after enabling SSL, check the following:
The PostgreSQL service is running.
The pg_hba.conf file allows connections from the Qlik Sense service user.
The firewall is not blocking the connection.
 
4- User Permissions and Settings:
Ensure the user under which you are installing Qlik Sense has administrative privileges.
Make sure that UAC (User Account Control) is not causing permission issues.

5- Environment Variables:
Ensure that the PostgreSQL installation directory is added to the system’s PATH environment variable.
 
6- Port Conflicts:
Check for port conflicts if another application is using the default ports required by Qlik Sense (e.g., 443 (HTTPS), 80 (HTTP), 4242 (Qlik Proxy), and PostgreSQL ports 4432/5432).
 
7- SSL Configuration for PostgreSQL:
Edit postgresql.conf to enable SSL:  ssl = on
 
Provide paths to SSL certificates in the postgresql.conf:
                         ssl_cert_file = 'server.crt'
                         ssl_key_file = 'server.key'
Restart PostgreSQL service to apply changes.
 
8- Review and Correct Logs:
The logs seem to indicate the absence of some packages such as PostgreSQL125 and PostgreSQL14. Ensure that these packages are correctly downloaded and installed.
 
Check for network-related issues that might be preventing package downloads during the installation process.
 
9- Re-run Installation with Log Review:
Use the command prompt to run the Qlik Sense installer with logging enabled:
 
cmd:
Qlik_Sense_setup.exe /l*v "C:\path\to\installation_log.txt"
After running the installer, check the log (installation_log.txt) for errors more detailed than provided initially.
 
 If the above steps do not resolve the issue, consider reaching out to Qlik Sense support again with the specific error messages you've found.

*****Hope these steps will help you to resolve your issue.
If the issue is solved please mark the answer with Accept as Solution & like it.******