Deallocating/Reinstating Quarantined Tokens

[TKendrick20]

I have two quarantined tokens that have been quarantined for quite some time. They were originally single-user access tokens. The local user accounts no longer exist for the users the tokens were originally allocated to.

When I try to select the token and click "Deallocate" I get the following messages (restarting QMC does nothing):

When I click "Reinstate" I get the following message:

[TKendrick20]

Restarted the virtual machine Qlik Sense server is running on. Everything is the same.

[sujith1011]

Quarintine is for 27 days , are you sure its more than 27 days?

[TKendrick20]

That depends. Is it 27 days from when they were quarantined, or do they become un-quarantined at the end of some 27 day cycle?

[sujith1011]

user access token are for 7 days

login access tokens are for 27 days

I assign user access and its gets un-quarantined at the end of 7 days,

I think login access works the same way but only after 27 days.

[TKendrick20]

Thanks, Sujith. These are user access tokens, but I'm pretty sure it has been longer than 7 days. I have no immediate need for them at the moment other than testing, so I will be sure to check back in after awhile with an update.

[sujith1011]

you can check the last used date from License and Tokens -->User Access Allocations

if that field is not listed you can add it from column selector

[TKendrick20]

Bad news.

[sujith1011]

I can only recommend you to run the Sync process to re-sync your users.

[TKendrick20]

I went to User Directory Connectors, verified all the information and clicked "Sync." it succeeded. Then I restarted the QMC.... and still have the same errors.