License Monitor - Error

[flapiccirella87]

Hi,

I have a problem with license monitor application.

When I reload it, I get this error:

ERROR: No license usage data found. Reload aborted. Please verify that the following data connections are correct: ArchivedLogsFolder, ServerLogFolder.

The connection string for ArchivedLogsFolder are:

 \\<FQDN>\<QlikShare>\ArchivedLogs

The connection string for ServerLogFolder are:

C:\ProgramData\Qlik\Sense\Log\

How can I fix it?

The version is Qlik Sense November 2020 Patch 6 - 13.102.13

[Adam_R]

Hello,

We have a detailed admin guide on how to use the monitoring apps. On the bottom of this page, you will also find some youtube videos, showing how to set up the apps.

Operations Monitor - qs-admin-playbook (qlik-poc.com)

STT - Configuring Monitoring Apps in Qlik Sense - YouTube

[Eugene_Sleator]

Hi @flapiccirella87 

Ensure that the owner of  both data connections are set to "sa_repository(INTERNAL\sa_repository)"

If you have modified either connection you should see the name of the user who last modified the connection in brackets after the connection name, for example "ServerLogFolder(USER THAT MODIFIED)". Remove this from the name of the connection so that in  the names are  "ServerLogFolder", and "ArchivedLogFolder" but nothing else.