Monitoring apps no new data

[#1]

My monitoring apps only show user data from the 21/8.

This is from the reload log

2015-08-26 08:04:42 0292	trace lib://ServerLogFolder/Engine\Trace\BIG-04_Session_Engine.txt skipped (previously loaded)
2015-08-26 08:04:42 0292	lib://ServerLogFolder/Engine\Trace\BIG-04_Session_Engine.txt skipped (previously loaded)

And when I look in the folder there is

BIG-04_Session_Engine.txt from the 21/8

BIG-04_Session_Engine_2015-08-24.log

BIG-04_Session_Engine_2015-08-25.log

BIG-04_Session_Engine_2015-08-26.log

This is the same for the BIG-04_Performance_Engine.txt and BIG-04_System_Engine.txt in the same folder but BIG-04_Start_Engine logs looks like this

BIG-04_Start_Engine_2015-08-21.log

BIG-04_Start_Engine_2015-08-24.log

BIG-04_Start_Engine_2015-08-25.log

BIG-04_Start_Engine_2015-08-26.log

[#2]

After a little more digging. The log files should be put in the archived log folders, but they are not.

Any ideas how to fix this?

[Tyler_Waterfall]

What version of Sense are you using?

[#4]

Qlik Sense Server 2.0.2.

[Tyler_Waterfall]

It's hard to guess what might be happening without the log files.

However, I would delete the .qvds in the Qlik\Sense\Log folder and reload the apps to see if all relevant data appear.

Note that with Sense 2.0+ Monitoring Apps, you won't be able to load the majority of Sense 1.x logs because of a major change in the log files.

If removing the QVDs in the Sense\Log folder doesn't do the trick -- and the missing logs are 2.x -- then send over the Operations Monitor and License Monitor script logs from the most recent reload. (found in Sense\Log\Script)

[#6]

I figured out a possible cause! I shut down the AWS instance the Qlik Sense server is installed on at 18:00 and I guess Qlik Sense Server does a job at 00:00 that archives the old logs. But since the instance is not running when that should happen it doesn't get done.Could that be the cause?

[Tyler_Waterfall]

So, are the .log files not getting archived to the ArchivedLogs folder? (In other words, are they being rolled over from the .txt file but are remaining in the Sense\Log\[Service] folders?

Or, is it that the .txt files are not rolling over for long periods of time?

Is this multi-node?