Printing service does not start after upgrade to Sr5 Aug 2021

[BuTbka]

After upgrade from august 2021 sr4 to sr5 Printing service does not start

I have checked that the "log on as" service setting contains the correct user and this user is in the Administrators group.

This user in the logon as service in security policy. Also I have checked access rights C:\Program Files\Qlik\Sense\Printing for service user.

This happens on every node in the cluster.

[NadiaB]

 Hi @BuTbka 

By any chance do you see any errors in the Windows logs ?

Kind Regards.

[BuTbka]

Service cannot be started. System.NullReferenceException: Object reference not set to an instance of an object.
at Qlik.Printing.Sense.Service.Starter.Start(String[] args)
at Topshelf.Builders.DelegateServiceBuilder`1.DelegateServiceHandle.Start(HostControl hostControl)
at Topshelf.Runtime.Windows.WindowsServiceHost.OnStart(String[] args)
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

[NadiaB]

Hi @BuTbka

I sent a message with some instructions, could you attempt to make the changes and verify the outcome?

Thank you !

[NadiaB · Accepted solution]

Hi @BuTbka 

The instructions I shared are already in community:

https://community.qlik.com/t5/Release-Notes/Qlik-Sense-Enterprise-on-Windows-August-2021-IR-to-Patch...

I'm attaching the link just in case someone else experiences the issue. 

Kind Regards.

[Maria_Halley]

@BuTbka

Did the answer solve you issue?

[BuTbka]

@Maria_Halley yes. I mark it as solution.