Qlik Sense Desktop - Screen Resolution Issue

[csellei]

Hi all,

I have an issue with screen resolution at newest versions of Qlik Sense Desktop. I used to work with version 3.1.1, where resolution was ok according to machine resolution.

I upgraded to version 3.1.2, just download and install whitout any other change, and resolution changes to following:

Version 3.1.3 has same issue than 3.1.2.

After uninstalling and installing version 3.1.1 again, issue is fixed.

Anyone face the same issue? Since I didn't change anything else than Qlik Sense Desktop, I strongly believe that this is a product issue.

Is there any configuration file into Sense Desktop for resolution settings?

Best regards.

Christian.

[Anonymous]

Hello Ignacio,

You need to be making the changes in your local programs folder in the services.conf file. 

Is that what you need help with?

Ricci

[#3]

Hello Ricci, I thought I was it the right file. where is the services.config file located?

[Anonymous]

Hi Ignacio,

It can be found here:

C:\Users\(yourfolder)\AppData\Local\Programs\Qlik\Sense.

Open the services.conf file with WordPad or the likes, and search for [browser.parameters] section (it's towards the bottom), and add the following parameters (see image following):

--high-dpi-support=1

--force-device-scale-factor=1

Hope that clears it up!

Ricci

[#5]

Any feedback from the qlik guys when this bug is going to be solved? Now the product is broken for hi-resolution displays (which I guess is 80%+ of everyone). Pretty huge bug, making the product near unusable and already in the product for months!

[paul_scotchford]

I agree, I'm running with 4K monitors and this version really messed things up, using the browser  is a viable alternative. Of course this issue is only QS Desktop , developing from your HUB on a server edition does not reveal the same issue.

[ddm14]

Hi, I already have the parameters in my file still no success. 😞 . Please guide

[Akshesh_Patel]

Hello,

Please follow the link for a workaround.

https://support.qlik.com/articles/000074357

Regards,

Akki

[sarithaallot]

 Hi

I am facing the same issue , my charts and KPIs are not visible completely because of screen resolution issue .When client see the app in their screen they can't see properly because of small screen. I tried the above solution but it did not work for me, still the same situation. Could you please advise how can I resolve it and if possible with images.

Thanks

[Akshesh_Patel]

hi,

to better understand, do you have an issue with your screen resolution? if yes then is it possible for you to attach any screenshot. Thanks 

[sarithaallot]

Hi 

Sorry we can not share my screen.This is resolution issue.In 15 inch screen it is visible.But when i have shared this app to my client who is having 13 inch screen.It is not visible to him.i.e in 13inch screen it is not visible