Qlik Sense Desktop installation fails with error, Error 0x80070643: Failed to install MSI package

[krishnamajhi]

Dear Qlik Team,

Need help to install Qlik Sense desktop version 14.67.11.

I have the software stored on my laptop. I am local admin , Power shell is enabled on my laptop. I have tried to install but it has failed many times.  Also I have referred below link  "https://community.qlik.com/t5/Knowledge/How-to-uninstall-Qlik-Sense-Desktop/ta-p/1715307". 

Sharing the log file for review and help.  

"[2C54:4514][2022-07-27T16:29:43]i000: In Update Progress: 75
[2C54:4514][2022-07-27T16:29:43]e000: Error 0x80070643: Failed to install MSI package.
[2C54:4514][2022-07-27T16:29:43]e000: Error 0x80070643: Failed to configure per-user MSI package.
[2C54:4514][2022-07-27T16:29:43]i000: Detected failing msi: DesktopConnectors
[2C54:4514][2022-07-27T16:29:43]i319: Applied execute package: DesktopConnectors, result: 0x80070643, restart: None
[2C54:4514][2022-07-27T16:29:43]e000: Error 0x80070643: Failed to execute MSI package.
[2C54:4514][2022-07-27T16:29:43]i000: ProgressTypeInstallation
[2C54:4514][2022-07-27T16:29:43]i000: Starting rollback execution of DesktopConnectors"

Regards,

Krishna

[Vinay_B · Accepted solution]

Hi @krishnamajhi 

It seems like an issue with the .NET framework. Please follow the steps in this article to resolve the issue: https://community.qlik.com/t5/Knowledge/Qlik-Sense-Desktop-or-Server-Install-Fails-Failed-to-Install... 

I hope this helps. Let me know!

Vinay

[Albert_Candelario]

Hello @krishnamajhi ,

As per the log you added the issue is if the Connector package:

[2C54:4514][2022-07-27T16:29:43]i000: Detected failing msi: DesktopConnectors
[2C54:4514][2022-07-27T16:29:43]i319: Applied execute package: DesktopConnectors, result: 0x80070643, restart: None

Could you also add such log:
D:\Users\110468\AppData\Local\Temp\Qlik_Sense_Desktop_May_2022_Patch_2_20220727162643_006_DesktopConnectors.log

This might indicate what is the real issue of the failure.

Cheers,

Albert

[krishnamajhi · Accepted solution]

Dear All, 

Thanks after going through the link https://community.qlik.com/t5/Knowledge/Qlik-Sense-Desktop-or-Server-Install-Fails-Failed-to-Install... 

I have downloaded the latest version .net 6 framework  and Qlik Sense Desktop Aug 22 version. tried to install them respectfully and all worked smoothly as expected. 

The Good part about Qlik Sense Desktop Aug22 version is it does need POWERSHELL to get it install.

Thanks,

Krishna 

[Albert_Candelario]

Thanks @krishnamajhi  for letting us know

[Fabio2323]

Help me!!

[2888:31DC][2023-10-18T16:14:44]e000: Error 0x80070643: Failed to install MSI package.
[2888:31DC][2023-10-18T16:14:44]e000: Error 0x80070643: Failed to configure per-user MSI package.

[2888:31DC][2023-10-18T16:14:44]i000: Detected failing msi: SenseDesktop
[2888:31DC][2023-10-18T16:14:44]i319: Applied execute package: SenseDesktop, result: 0x80070643, restart: None
[2888:31DC][2023-10-18T16:14:44]e000: Error 0x80070643: Failed to execute MSI package.
[2888:31DC][2023-10-18T16:14:44]i000: ProgressTypeInstallation
[2888:31DC][2023-10-18T16:14:44]i000: Starting rollback execution of SenseDesktop
[2888:31DC][2023-10-18T16:14:44]i318: Skipped rollback of package: SenseDesktop, action: Uninstall, already: Absent
[2888:31DC][2023-10-18T16:14:44]i319: Applied rollback package: SenseDesktop, result: 0x0, restart: None
[2888:31DC][2023-10-18T16:14:44]i329: Removed package dependency provider: {E04CCF26-7E96-4D40-B084-F81F2B5E4D92}, package: SenseDesktop
[2888:31DC][2023-10-18T16:14:44]i351: Removing cached package: SenseDesktop, from path: C:\Users\aguiar.pedroso\AppData\Local\Package Cache\{E04CCF26-7E96-4D40-B084-F81F2B5E4D92}v14.139.7\
[2888:31DC][2023-10-18T16:14:44]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7e274b26-ab77-46ad-bb1b-5d5ad224ff1e}, resume: None, restart: None, disable resume: No
[2888:31DC][2023-10-18T16:14:44]i330: Removed bundle dependency provider: {7e274b26-ab77-46ad-bb1b-5d5ad224ff1e}
[2888:31DC][2023-10-18T16:14:44]i352: Removing cached bundle: {7e274b26-ab77-46ad-bb1b-5d5ad224ff1e}, from path: C:\Users\aguiar.pedroso\AppData\Local\Package Cache\{7e274b26-ab77-46ad-bb1b-5d5ad224ff1e}\
[2888:31DC][2023-10-18T16:14:44]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7e274b26-ab77-46ad-bb1b-5d5ad224ff1e}, resume: None, restart initiated: No, disable resume: No
[2888:31DC][2023-10-18T16:14:44]i000: Navigation to bookmark Next was initiated.
[2888:31DC][2023-10-18T16:14:44]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
[2888:2480][2023-10-18T16:14:44]i000: ViewFlow: Navigation completed.
[2888:2480][2023-10-18T16:14:44]i000: Trying to navigate to InstallFailureView
[2888:31B0][2023-10-18T16:14:44]i000: The ViewModel Qlik.Burn.UI.Common.ViewModels.InstallFailureViewModel was initialized.
[2888:31B0][2023-10-18T16:35:19]i000: Navigation to bookmark Finish was initiated.
[2888:2480][2023-10-18T16:35:19]i000: ViewFlow: Navigation completed.
[2888:31B0][2023-10-18T16:35:19]i000: Verifying that apply has completed...
[2888:31B0][2023-10-18T16:35:19]i000: Verifyed that apply has completed...
[2888:31B0][2023-10-18T16:35:19]i000: About to quit this session (with exit code 0).
[2888:31DC][2023-10-18T16:35:19]i500: Shutting down, exit code: 0x0
[2888:31DC][2023-10-18T16:35:19]i410: Variable: ADDLOCAL = ALL
[2888:31DC][2023-10-18T16:35:19]i410: Variable: BURNUILEVEL = 5
[2888:31DC][2023-10-18T16:35:19]i410: Variable: CONFIGSERVICES = 1
[2888:31DC][2023-10-18T16:35:19]i410: Variable: CUSTOMPATH =
[2888:31DC][2023-10-18T16:35:19]i410: Variable: DASHBOARD = 1
[2888:31DC][2023-10-18T16:35:19]i410: Variable: DESKTOPSHORTCUT = 1
[2888:31DC][2023-10-18T16:35:19]i410: Variable: FAIL =
[2888:31DC][2023-10-18T16:35:19]i410: Variable: INSTALLDIR = C:\Users\aguiar.pedroso\AppData\Local\Programs\Qlik\Sense
[2888:31DC][2023-10-18T16:35:19]i410: Variable: ISEMBEDDED = 0
[2888:31DC][2023-10-18T16:35:19]i410: Variable: LocalAppDataFolder = C:\Users\aguiar.pedroso\AppData\Local\
[2888:31DC][2023-10-18T16:35:19]i410: Variable: MODIFY = 0
[2888:31DC][2023-10-18T16:35:19]i410: Variable: NETFRAMEWORK45 = 528372
[2888:31DC][2023-10-18T16:35:19]i410: Variable: OriginalFileName = Qlik_Sense_Desktop_setup