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I was using Qlik Sense Desktop 2017 Sep. Yesterday, I tried to upgrade to 2018 Feb, but failed.
Then, I tried to install both 2017 Sep and 2018 Feb version, but failed.
Below is part of the log. Could anyone advise how I can resolve this? Thanks
MSI (s) (BC:44) [11:13:55:490]: Note: 1: 1708
MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2205 2: 3: Error
MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2205 2: 3: Error
MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (BC:44) [11:13:55:490]: Product: Qlik Sense Desktop -- Installation failed.
MSI (s) (BC:44) [11:13:55:491]: Windows Installer installed the product. Product Name: Qlik Sense Desktop. Product Version: 12.5.2. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.
MSI (s) (BC:44) [11:13:55:558]: Deferring clean up of packages/files, if any exist
MSI (s) (BC:44) [11:13:55:559]: MainEngineThread is returning 1603
MSI (s) (BC:D8) [11:13:55:564]: RESTART MANAGER: Session closed.
MSI (s) (BC:D8) [11:13:55:564]: No System Restore sequence number for this installation.
=== Logging stopped: 3/8/2018 11:13:55 ===
MSI (s) (BC:D8) [11:13:55:565]: User policy value 'DisableRollback' is 0
MSI (s) (BC:D8) [11:13:55:565]: Machine policy value 'DisableRollback' is 0
MSI (s) (BC:D8) [11:13:55:565]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (BC:D8) [11:13:55:565]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (BC:D8) [11:13:55:566]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (BC:D8) [11:13:55:566]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (BC:D8) [11:13:55:566]: Restoring environment variables
MSI (s) (BC:D8) [11:13:55:567]: Destroying RemoteAPI object.
MSI (s) (BC:18) [11:13:55:567]: Custom Action Manager thread ending.
MSI (c) (FC:98) [11:13:55:568]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (FC:98) [11:13:55:569]: MainEngineThread is returning 1603
=== Verbose logging stopped: 3/8/2018 11:13:55 ===
I am also having the same problem since Feb. 2018 version. and no solution yet...
Hi to all!
Today I downloaded the newest QS Desktop (sept 2018) and tried to upgrade my current version. I failed 5 times with the same problems which you wrote above.
So my next trying was successfull - before installation I choosed "Run as administrator" by clicking the right mouse button on the .exe file.
Best wishes,
Denis.
Unfortunately, "Run as administrator" did not solve the problem...
Check if the article can solve this?
https://qliksupport.force.com/articles/000050848
Thanks
Tom Issac
Tom,
This solution I already tried before open the discussion.
could you solve
I have permisions the administrator
I have installed the web plattaform installer
However, i can not installer Qlik Sense
Can anyone help me please?
=== Logging stopped: 04/01/2019 13:34:54 ===
MSI (s) (14:EC) [13:34:54:027]: Note: 1: 1708
MSI (s) (14:EC) [13:34:54:027]: Note: 1: 2205 2: 3: Error
MSI (s) (14:EC) [13:34:54:027]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (14:EC) [13:34:54:027]: Note: 1: 2205 2: 3: Error
MSI (s) (14:EC) [13:34:54:027]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (14:EC) [13:34:54:027]: Product: Qlik Sense Desktop -- Installation failed.
MSI (s) (14:EC) [13:34:54:027]: Windows Installer instaló el producto. Nombre del producto: Qlik Sense Desktop. Versión del producto: 11.11.1. Idioma del producto: 1033. Fabricante: QlikTech International AB. Resultado de la instalación: 1603.
MSI (s) (14:EC) [13:34:54:065]: Deferring clean up of packages/files, if any exist
MSI (s) (14:EC) [13:34:54:066]: MainEngineThread is returning 1603
MSI (s) (14:60) [13:34:54:069]: RESTART MANAGER: Session closed.
MSI (s) (14:60) [13:34:54:069]: No System Restore sequence number for this installation.
MSI (s) (14:60) [13:34:54:075]: User policy value 'DisableRollback' is 0
MSI (s) (14:60) [13:34:54:075]: Machine policy value 'DisableRollback' is 0
MSI (s) (14:60) [13:34:54:075]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (14:60) [13:34:54:075]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (14:60) [13:34:54:076]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (14:60) [13:34:54:076]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (14:60) [13:34:54:077]: Destroying RemoteAPI object.
MSI (s) (14:7C) [13:34:54:077]: Custom Action Manager thread ending.
MSI (c) (E8:90) [13:34:54:078]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E8:90) [13:34:54:078]: MainEngineThread is returning 1603
=== Verbose logging stopped: 04/01/2019 13:34:54 ===