Qlik Sense QMC and Hub do not open

[googel84]

Hi there, I have just installed Qlik Sense 1.0 (server edition) on a Windows Server 2008 R2 machine.

Everything seemed to go fine with this process but when I try to open the QMC to start configuring the system (or even the Hub), the page does not open.

I remember that something similar had happened after installing QlikView .Next 0.90 but, to be honest, I can't remember the solution to that issue...

Many thanks for every suggestion.

[googel84]

Yes, it is part of both "Administrators" and "QlikView Administrators" (even though I don't know whether or not it is actually used by Qlik Sense)

[googel84]

Sure, here it is.

[korsikov]

group "QlikView Administrators" no longer need

I think your problem in this:

"Fatal exception during startup. Newly created client certificate not valid; root certificate can't sign new certificates; see logs

This means administrator has to manually delete or fix root certificate that isn't allowed to sign other certificates. This can be due to operating system update."

[johnh]

Hi There

I had a similar issue when I manually restarted my services. I did them top down then.

I have found that it looks like you need to start the Proxy Service first. Then start the others that are not automatically started by the Proxy Service.

[#6]

Was this a fresh install or did you had earlier beta Versions installed on this Server? It seems that there is a Problem with the certificates.

[johnh]

I had the beta installed.

I had uninstalled and deleted ProgramData\Qlik before installing Version 1.

[Bjorn_Wedbratt]

Hi John,

It is actually the Qlik Sense Repository Service that needs to be stopped/started first. All other services are depending on this service as it is responsible for communicating with the database.

There shouldn't be any services depending on the Proxy Service

[Bjorn_Wedbratt · Accepted solution]

Hi John,

You also need to make sure that you delete any existing certificates from the beta, before installing.

Did you do the following:

1. Stop Qlik Sense Repository Service (this will also stop the other services)
2. Open Microsoft Management Console (MMC). Important: Run this as the account configured to run the services (Run as... )
3. Add snap-in for Certificates: My user account and Local Computer account
4. In Certificates - Current User > Trusted Root Certification Authorities > Certificates, delete the certificate created by QlikSense, issued by your computer, computer.domain-CA
5. In Certificates > Current User > Personal > Certificates, delete the certificate named QlikClient
6. In Certificates (Local Computer) > Personal > Certificates, delete the certificate issued by computer.domain-CA.
7. Start Qlik Sense Repository Service and verify it created the new certificates
8. Start the rest of the services

There's no need to do a full reinstall to propagate new certificates. They are being created by the Repository Service automatically if missing.

[Anonymous]

Hi Alberto,

Do you only have Qlik Sense installed on this server, no QlikView Server version 10 or 11.20 installed before?

[googel84]

It is not a fresh install. QlikView .Next 0.95 (and 0.90) was installed instead.