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npapapicco
Partner - Contributor III
Partner - Contributor III

Qlik Sense Qmc and Hub not starting, connectione refused "There was an error contacting the license service. Keep retrying..."

We are facing the issue with some customers where suddenly Qmc and Hub are not opening whith error "connection refused" although all services are started.

We observed in System_Repository log error "There was an error contacting the license service. Keep retrying..."

and in LIcenses log errors like

..."failed to create message queue client: pq: no entry in pg_hba.conf for host \"xywz::xywz:\", user \"qliksenserepository\", database \"QSMQ\", SSL not enabled","timestamp":"" and
"failed to create service: pq: nessuna voce in pg_hba.conf for host \"xywz::xywz:\", user \"qliksenserepository\", database \"QSMQ\", SSL not enabled","timestamp":""}

in event viewer also could be find similar PostgreSQL warnings regarding pg_hba file.

the way we resolved the issue was to enable full IPv4 and IPv6 address range to all databases adding lines 

host all all ::/0 md5

host all all 0.0.0.0/0 md5

and restarting services.

Currently we observed this issue only for configuration with version 12.5 of PostgreSQL and server were running fine before suddenly this issue was thrown out.

Is someone else facing this issue ? And which was the solution applied?

Regards

Nicola Papapicco

 

 

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1 Solution

Accepted Solutions
Albert_Candelario

Hello @npapapicco ,

This sounds very similar to:

Cannot reach Qlik Sense Enterprise on Windows Qlik... - Qlik Community - 2007449

Cheers,

Albert

Please, remember to mark the thread as solved once getting the correct answer

View solution in original post

1 Reply
Albert_Candelario

Hello @npapapicco ,

This sounds very similar to:

Cannot reach Qlik Sense Enterprise on Windows Qlik... - Qlik Community - 2007449

Cheers,

Albert

Please, remember to mark the thread as solved once getting the correct answer