Qlik Sense Server - Installation error - Rollback

[cedriclupo]

Hello Everyone,

i'm trying to install Qlik sense server on both a windows server 2012 and a windows 10, both x64.

I face a rollback error (most likely due to postgre sql) that makes it impossible to be installed.

Here is the last part of the log that should be of interess:

<code>

MSI (s) (1C:54) [16:37:36:954]: Note: 1: 1724

MSI (s) (1C:54) [16:37:36:954]: Note: 1: 2205 2:  3: Error

MSI (s) (1C:54) [16:37:36:954]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1724

MSI (s) (1C:54) [16:37:36:954]: Note: 1: 2205 2:  3: Error

MSI (s) (1C:54) [16:37:36:954]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (1C:54) [16:37:36:954]: Product: PostgreSQL -- Removal completed successfully.

MSI (s) (1C:54) [16:37:36:954]: Windows Installer removed the product. Product Name: PostgreSQL. Product Version: 1.0.2.0. Product Language: 1033. Manufacturer: QlikTech International AB. Removal success or error status: 0.

MSI (s) (1C:54) [16:37:36:958]: Deferring clean up of packages/files, if any exist

MSI (s) (1C:54) [16:37:36:958]: MainEngineThread is returning 0

MSI (s) (1C:A4) [16:37:36:970]: RESTART MANAGER: Session closed.

MSI (s) (1C:A4) [16:37:36:970]: No System Restore sequence number for this installation.

=== Logging stopped: 21-01-16  16:37:36 ===

MSI (s) (1C:A4) [16:37:36:979]: User policy value 'DisableRollback' is 0

MSI (s) (1C:A4) [16:37:36:979]: Machine policy value 'DisableRollback' is 0

MSI (s) (1C:A4) [16:37:36:980]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (1C:A4) [16:37:36:980]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (1C:A4) [16:37:36:997]: Note: 1: 2265 2:  3: -2147287035

MSI (s) (1C:A4) [16:37:36:998]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (1C:A4) [16:37:36:999]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (1C:A4) [16:37:36:999]: Post-install cleanup: removing installer file 'C:\Windows\Installer\a5352.msi'

MSI (s) (1C:A4) [16:37:37:001]: Post-install cleanup: removing installer file 'C:\Windows\Installer\{8A65401E-EB6A-4F38-8777-923F5A7114F9}\Icon_Qlik'

MSI (s) (1C:A4) [16:37:37:002]: Post-install cleanup: removing installer folder 'C:\Windows\Installer\{8A65401E-EB6A-4F38-8777-923F5A7114F9}\' (if empty)

MSI (s) (1C:A4) [16:37:37:003]: Note: 1: 2318 2: 

MSI (s) (1C:A4) [16:37:37:004]: Destroying RemoteAPI object.

MSI (s) (1C:78) [16:37:37:004]: Custom Action Manager thread ending.

MSI (c) (10:AC) [16:37:37:006]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (10:AC) [16:37:37:008]: MainEngineThread is returning 0

=== Verbose logging stopped: 21-01-16  16:37:37 ===

</code>

I have uninstalled, restarted, recreated a VM, installed .NET 4.0 etc etc and it still makes the same problem.

Have you faced this before?

Thank you a lot for your help,

Cedric

[paul_scotchford]

Check .Net 4.5 installed and C++ redistributable installed

[cedriclupo]

Tnak you for your message Paul.

The .net package has been installed with regular Windows updates, and the C++ with the qliksense server.

I tried to re-install and I had these messages

->Microsoft .NET Framework 4.5 is already a part of this operating system.  You do not need to install the .NET Framework 4.5 redistributable.

Same or higher version of .NET Framework 4.5 has already been installed on this computer.

->A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine

[cedriclupo · Accepted solution]

It is a little weird but i managed to solve the issue.

During the installation process, everything had to be default.

-> username/pwd of the user (solves current problem)

-> address of the server (solves this problem Error 500 - Internal server error - Cannot establish a connection to Qlik Sense: Qlik Sense Manageme...)

I have tried over 3 different VM and still had the same problem : win10, win 2008 and win 2012).

It is not an issue for me to leave the default values as it is used for test purposes, but I think it will be a problem in the future at customer side. 

Hope it will help someone.