Qlik sense services not starting after upgrade to Feb 2023 tech review

[Justy1]

Hi 

We updated our Qlik Sense enterprise server to the Feb Tech Preview and our QSense services are not starting up.

After running the update we got the following message:

And when trying to start the repository service we get the below error:

We attempted to change the registry setting in the server and also change the location of the postgres DB and this did not fix our issue

Your assistance would be highly appreciated 

Kind regards,

Justin 

[Alan_Slaughter]

Hi, Qlik Sense Technical Preview no longer is available. You must do a full uninstall and reinstall with Qlik Sense Initial Release of Feb 2023. 

Your issue could have been a problem with dependency.

https://answers.microsoft.com/en-us/windows/forum/all/error-1075-the-dependency-service-does-not-exi...

[Justy1]

Good morning 

After installing Feb2023 I got the same error as stated above. I then tried  your above mentioned solution and its still giving me the same error after restarting the service.

[Justy1]

One thing to note, the old Qlik sense repository database service was removed during the installation:

[Alan_Slaughter]

Your new database Postgres 12.5 is a stand alone. Please review this link:
https://community.qlik.com/t5/Official-Support-Articles/Upgrading-Qlik-Sense-Repository-Database-fro...

[Justy1]

Good day

What do I need to do to fix this seeing that it is a standalone, the link you provided has a lot of information. Kindly point me in the right direction.

Kind regards

Justin

[Justy1]

Good Day

• I reverted back to the previous version Nov 2022
• Logged into pgadmin and saw that the below DB's were not connected
  
  

• I clicked on each of the DBs and they are all connecting
• I ran the Feb 2023 Qlik Sense Update and I get the below error:

Is there a way to move this prostgreSQL files to a different location?

[pillanicola]

HI,

I encountered the same problem in the February 2024 version,
I solved it by following these steps:

1. On your keyboard, press the Windows key + R.
2. Type regedit then press Enter.
3. Click Yes if you get a prompt window.
4. Locate HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\QlikSenseRepositoryService.
5. Right-click the DependOnService entry, and then click Delete. 
6. Exit Registry Editor.
7. Restart the computer.

I hope it can help you solve it too

Nicola

[shaan007]

I could not see the DependOnService entry in that location HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\QlikSenseRepositoryService

My repository service is keep stopping after I upgraded from Aug 2022 SR04 to February SR00. I tried to delete the  certificates and tries the bootstap mode to recreate the certificates and they are no new certificates. 

[pillanicola]

dovresti verificare

• la versione di Postgresql installata
• l'event viewer di Windows
• i log del servizio

Nicola