QlikSense Nov 2021 upgrade issues

[TusharDev_Qlik]

We are planning to upgrade from Nov 2020 to Nov 2021 and running a trial installation on our test server.
post installation Repository service keeps stopping with below error.

Event Viewer Log:
The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
2022-03-22 19:46:31.991 HKT [7100] ERROR: column c.CreatedOn does not exist at character 10
2022-03-22 19:46:31.991 HKT [7100] STATEMENT: SELECT
c."CreatedOn"
FROM "__MigrationHistory" AS c
LIMIT 1
 
 
Repository Service Log:

ERROR server name 81ef3173-6c13-4120-97f3-437db51a7d29 Command=Start repository;Result=-2146233088;ResultText=Error: An exception was thrown while invoking the constructor 'Void .ctor(Qlik.Sense.Common.Communication.Server.IServerGlobalParameters, Qlik.Sense.Logging.IQSLogManager)' on type 'HttpListenerWrapper'. ---> Operation is not supported on this platform. (See inner exception for details.) 0 0 0 INTERNAL System 0 Not available Repository Not available Not available Start repository -2146233088 Operation is not supported on this platform. 81ef3173-6c13-4120-97f3-437db51a7d29
3 30.4.0.0 20220322T200417.554+0800 INFO server name ef538e6c-1efe-4dc3-b4d3-a51515369c64 Command=Stop repository;Result=0;ResultText=Success 0 0 0 INTERNAL System 0 Not available Repository Not available Not available Stop repository 0 Stopping Repository and calling shutdown events, due to: stopped by Windows service manager ef538e6c-1efe-4dc3-b4d3-a51515369c64

[Maria_Halley · Accepted solution]

@TusharDev_Qlik 

Did you uninstall before upgrading?

Take a look at the below article, the error is not 100% the same, but you should check. If you edit the registry, you should always always make a a backup first.

https://community.qlik.com/t5/Knowledge/Qlik-Sense-quot-This-site-can-t-be-reached-quot-Fatal-except...

[TusharDev_Qlik]

@Maria_Halley  we are doing a fresh installation on our test server before upgrading our current infra.

thank you for the article but it did not resolve our issue. we have gone through similar troubleshooting articles but no luck as of now. I have raised a case with Qlik support portal .

[Mario_Petre]

@TusharDev_Qlik you mentioned this is a new install, but did you by any chance restore the DB from your Production system? If that's the case, you may have references there to Qlik Logging Service, which is no longer available in the November 2021 release. 

If this issue persists on a fresh install, we may need some samples from the Repository logs that go beyond a single Error line, as often the context here is more important than the event itself. 

[TusharDev_Qlik]

Hi @Mario_Petre ,

I confirm this is a fresh install and PostgreSQL database created and installed at the time of installation itself.

I can see Qlik Logging service available and running after installation.

I have provided all the error comments in the Repository log in the issue description only.

[TusharDev_Qlik · Accepted solution]

The issue got resolved after fresh installation after we reinstalled the OS on our test server.

It seems the issue was with the underlying OS.