Restarted Qlik Sense server and can no longer access the services

[jjb427]

Hello, I am running Qlik Sense Enterprise on an EC2 instance, and after restarting the instance and waiting for all Qlik services to come back online, I am not able to access any of them. When trying to access the QMC or hub using the private ip dns name, I get ERR_CONNECTION_REFUSED. I am not seeing any obvious error logs in the proxy service's logs but may not be looking in the right place. Any guidance would be greatly appreciated, thanks!

[Anil_Babu_Samineni]

@jjb427 Is all services running already in the servers? I would recommend to take backup of your repository and reboot your machines if that helps. 

[Maria_Halley]

@jjb427 

Do you get the same if you try directly on the server using localhost? 

[jjb427]

@Anil_Babu_Samineni Yes all of the services are running, and a reboot of the services and server, as well as running Repair on the service did not resolve the issue (repair fails)

[jjb427]

@Maria_Halley Yes, I get the same connection refused when using localhost

[Anil_Babu_Samineni]

@jjb427 Have you raised a ticket to Qlik to guide you? 

[Ranganath_DR]

Hi @jjb427 ,

Use below article to start with investigation:

https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-How-to-troubleshoot-issue-to-acce...

[hanna_choi]

Dear jjb427.

I've experienced it too.
It was resolved after rebooting the Windows server.

I didn't find the cause.

Could you try?

Best Regard

Hanna.choi