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ilanbaruch
Specialist
Specialist

Sense upgrade to June-18 failure

Hello all

just upgraded from sense 3.2.5 to June-18

installation finished with a success message but i cannot reach Hub/QMC.

during upgrade i entered  the service user password and the domain prefix (Domain\User)

but when i check services widows replaces the domain with a '.' : (.\User) as the domain is local server


any ideas ?

advanced thanks

5 Replies
shraddha_g
Partner
Partner

user you used is service user?

ilanbaruch
Specialist
Specialist
Author

the user is running the services

Alexis_Touet
Support
Support

Hi, 

In this type of situation, I would recommend to check first you can log in successfully with the service account to the Qlik sense server, in order to  discard any issue with the account itself. 

If you can login OK, I would proceed as follows:

- check the  system repository log file located in %ProgramData%\Qlik\Sense\Log\Repository\Trace, see if any error during the migration of the database. If you find errors look for a possible solution in support.qlik.com

- check the windows event viewer logs, first with the security log file, see if you have any audit failure concerning that domain account which could have been caused by a policy.

- check your server local security policy, see if a policy have been set to prevent the service account to run (example: deny log on as a service) 

Best regards, 

Alexis

 

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