Signed license key cannot activate Qlik Sense Enterprise

[swagatika_s]

Dear Team,

                       When applying a Qlik Sense License Key to Qlik Sense Enterprise, the license cannot be activated.

An error is returned: there was an error that could not apply the license.

                                       

I have raised a question with Qlik Assistance, and they have provided a solved link from the community. I followed and checked that link and made some changes accordingly, but still I'm getting the same error. I could not reach out to license.qlikcloud.com.

Below, I have mentioned that community link.

https://community.qlik.com/t5/Official-Support-Articles/There-was-an-error-when-getting-license-info...

Please suggest and help us out of this error.

 

[Rakesh_HB · Accepted solution]

Hello @swagatika_s 

• Does your Qlik Sense machine have direct internet access?
• Make sure all the Qlik Sense ports are opened.
• Note that, SLK can only be applied when the internet is available and you must get the below error when you access "https://license.qlikcloud.com"

default backend - 404

• If you are using a Proxy, then the Service Dispatcher Config file must be updated as shown in the article you referred to. More info is found here - Configuring a proxy for Qlik License Service communication in Qlik Sense Enterprise on Windows 
• If your License has either of the below tags, you must activate using this link - How to activate Qlik Sense, QlikView, and Qlik NPrinting without Internet Access
  • DELAYED_SYNC;YES;;[enddate]
  • OFFLINE;YES;;

You can check your License Tags or LEF details here.

If you are still not able to activate the License, contact Qlik Support. 

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