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I'm trying to upgrade qlik and the installation fails.
the logs I have:
Can you help me please ?
MSI (s) (1C:8C) [13:08:19:531]: Note: 1: 1708
MSI (s) (1C:8C) [13:08:19:531]: Note: 1: 2205 2: 3: Error
MSI (s) (1C:8C) [13:08:19:531]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (1C:8C) [13:08:19:531]: Note: 1: 2205 2: 3: Error
MSI (s) (1C:8C) [13:08:19:531]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (1C:8C) [13:08:19:531]: Product: Qlik Sense Service Dispatcher -- Installation failed.
MSI (s) (1C:8C) [13:08:19:533]: Windows Installer installed the product. Product Name: Qlik Sense Service Dispatcher. Product Version: 13.9.1. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.
MSI (s) (1C:8C) [13:08:19:605]: Deferring clean up of packages/files, if any exist
MSI (s) (1C:8C) [13:08:19:605]: MainEngineThread is returning 1603
MSI (s) (1C:D0) [13:08:19:613]: RESTART MANAGER: Session closed.
MSI (s) (1C:D0) [13:08:19:618]: RESTART MANAGER: Session closed.
MSI (s) (1C:D0) [13:08:19:618]: No System Restore sequence number for this installation.
I'd focus on the specific component's logs (https://support.qlik.com/articles/000026386 for reference), which in this case is the Service Dispatcher. The part where it says returned actual error code is likely be the end, so look a few lines above that for the full relevant trace. For example of a random example of a failure:
MSI (s) (84:18) [15:11:54:250]: Hello, I'm your 32bit Elevated Non-remapped custom action server. CAQuietExec: Entering CAQuietExec in C:\Windows\Installer\MSIB54D.tmp, version 3.10.2103.0 CAQuietExec: "C:\Windows\SysWOW64\net.exe" start "QlikSenseRepositoryDatabase" CAQuietExec: The service name is invalid. CAQuietExec: CAQuietExec: More help is available by typing NET HELPMSG 2185. CAQuietExec: CAQuietExec: Error 0x80070002: Command line returned an error. CAQuietExec: Error 0x80070002: QuietExec Failed CAQuietExec: Error 0x80070002: Failed in ExecCommon method MSI (s) (84:7C) [15:11:54:343]: Executing op: ActionStart(Name=CA_SetupADS,Description=Configuring App Distribution Service,Template=Configuring App Distribution Service) CustomAction CA_StartDatabase returned actual error code 1603 but will be translated to success due to continue marking
same error here.
i'm tried to unistall ALL and reinstall from zero.
MSI (s) (44:A4) [17:48:29:015]: Note: 1: 1708
MSI (s) (44:A4) [17:48:29:015]: Note: 1: 2205 2: 3: Error
MSI (s) (44:A4) [17:48:29:015]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (44:A4) [17:48:29:015]: Note: 1: 2205 2: 3: Error
MSI (s) (44:A4) [17:48:29:015]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (44:A4) [17:48:29:016]: Product: Qlik Sense Service Dispatcher -- Installation failed.
MSI (s) (44:A4) [17:48:29:016]: Windows Installer installed the product. Product Name: Qlik Sense Service Dispatcher. Product Version: 13.62.6. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.
MSI (s) (44:A4) [17:48:29:075]: Deferring clean up of packages/files, if any exist
MSI (s) (44:A4) [17:48:29:075]: MainEngineThread is returning 1603
MSI (s) (44:A4) [17:48:29:078]: RESTART MANAGER: Session closed.
MSI (s) (44:A4) [17:48:29:078]: No System Restore sequence number for this installation.