Urgent Help required: service user validation failed

[awhitfield]

I am attempting to upgrade a customers Sense Site from June 2017 to February 2018. I am logged in as the service account.

Following the entry of the Service credential password and clicking next, I got an error "Service User Validation Failed".

1. the enter password is correct
2. the user is a member of the local administrators group
3. the user is a member of a Qlik Sense Services user group which has logon as a services privileges.
4. I have also to run the upgrade as my account, but get the same issue.

best regards

Andy

[daveatkins]

can you elaborate on what you mean by " the default containers were changed and renamed in the Windows AD. Reset to default..."

Is a windows AD modification needed? We have this problem a lot and skip verification, but I would like to undertand WHY it happens.

We do not manage active directory ourselves, so I need to explain the problem to systems engineering people who don't know anything about Qlik. 

[Jenil_Sangoi]

We had rebooted the node before installation and it resolved this error. 

[korsikov]

By default containers for users in Windows AD will be named  users. For example mycompany.com/Users

If it's changed - it's a root of problem