Salesforce Module Name not selectable

[Selina1]

Hello,

I am using Talend Data Management Platform 6.4.1.20170926_0449-patch. The Talend job of connecting to Salesforce was upgraded from 6.2.1 to 6.4.1 recently. Job can connect to Salesforce and pull data without any problem.

However, if I tried to change the Module Name from Account to other module by clicking "......", it hangs there forever.

Here is my connection string

Connection String should be fine because I can run the job to connect to SF without issue. The problem is I can not change the existing module. I also tried to create a new tSalesforceInput, I can not select module neither. 

Does anyone have this issue? I can not test if 6.2.1 have this issue because our servers were decommissioned already.

Any help would be much appreciated!

Yan

[TRF]

Hi,
Are context variables populated using an external file or database?
If so, try to defined default values for these variables in context tab.
Hope this helps.

[Selina1]

Thank you TRF!

Yes, context variables are defined in context tab, not populated from external file or DB.

Thank you!

Yan

[TRF]

Sounds like a bug.

Works fine with Talend DI.

Sorry to be unable to help you.

[Selina1]

Thank you very much for trying to help!

What is your production full name and version?

Yan

[TRF]

Talend Open Studio for Data Integration
Version: 6.4.1
Build: 20170623_1246

[Selina1]

Thank you very much! I will open a support ticket to see and update here for the solution. 

Yan

[Selina1]

It is not I forgot to update you guys. I have not got solution from Talend Support. My ticket has been opened about two month, they even have not been able to reproduce the issue I have  --- It is not that they could not reproduce the problem after they followed my instruction, it is they have been not able to exactly follow my instruction. They once responded to me not being able to reproduce my issue and I found they missed one step in my instruction. They are very unresponsive, almost never updated me until I checked status. 

[Anonymous]

Hello ,

Thanks for letting us your current situation. Would you mind giving us your case ID and we will check it with support team about your issue?

Our apologies for the inconvenience and unresponsive. We'll keep you posted as soon as we can.

Best regards

Sabrina

[Selina1]

Thank you Sabrina!

Here is the case number --  Case# 00087546 - SalesForce connect to upload data