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beunderf
Partner - Creator II
Partner - Creator II

Error: Could not contact the license service

Hi all,

Our customer installed the GeoAnalytics Plus connector. But when they click on 'Test Connection' they get the following error. Does anyone know what could be the case?

Issue GeoAnlytics Plus connector.png

 

 

 

 

 

 

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1 Solution

Accepted Solutions
Emma_C
Employee
Employee

@beunderf  did the comment above resolve your issue?

If yes, please ensure to indicate that.

View solution in original post

7 Replies
Patric_Nordstrom
Employee
Employee

The Sense server must have internet connection.

Could be a web proxy problem.

Thanks,

Patric

beunderf
Partner - Creator II
Partner - Creator II
Author

Hi Patric,

Thank you, I forgot to mention that this is a Qlikview customer. We encountered the issue in the Qlikview Desktop. It still could be the same issue. Where can we tell the connector to use a web proxy?

Regards,Frank

 

 

Patric_Nordstrom
Employee
Employee

Hi Frank,
Please see the tips for proxy settings for the QGA connector here>
https://community.qlik.com/t5/Qlik-GeoAnalytics-Documents/Proxy-settings-tips-for-the-Qlik-GeoAnalyt...

Thanks,
Patric
beunderf
Partner - Creator II
Partner - Creator II
Author

Hi Patric,
Thank you for your reply. We  edited the config. We added the following:
<SYSTEM.NET>
&nbsp;&nbsp;&nbsp; <DEFAULTPROXY usedefaultcredentials="true" enabled="true">
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <PROXY usesystemdefault="false" autodetect="false" proxyaddress="http://proxy.xxxxx.nl:8088"></PROXY>
&nbsp;&nbsp;&nbsp; </DEFAULTPROXY>
&nbsp; </SYSTEM.NET>
But we still get the same error.
Two observations:
1. We have two connector folder locations (we added the entry in both locations):

C:\Program Files\Common Files\Qlik\Custom Data\QvIdevioConnector
C:\Program Files\Common Files\QlikTech\Custom Data\QvIdevioConnector
2. We added the same entry for the QvRestConnector, there it solved the issue.
Any thoughts why it still doesn't work for the plus connector?
Frank
&nbsp;
Patric_Nordstrom
Employee
Employee

Hi Frank,
The two installations are for Sense and QV (although the connector is the same).
I'm thinking that it might be the case that the .Net proxy settings don't reach Java.
The config fil is for .net connector that spawns a Java process which is the QGA Plus.

So lets try to specify for directly by geoAnalyticUseSystemProxy to false in the config file.
After locate C:\Program Files\Java\jre1.8.0_144\lib\net.properties (path might vary depending on Java version) and then set the proxy settings to yours in that file.

Thanks,
Patric
Emma_C
Employee
Employee

@beunderf  did the comment above resolve your issue?

If yes, please ensure to indicate that.

SwapneelGolapkar
Contributor III
Contributor III

Hi @Patric_Nordstrom ,

Thanks for your comments, we were able to resolve this by updating the net.properties in Java.

Regards,

Swapneel