Error: Could not contact the license service

[beunderf]

Hi all,

Our customer installed the GeoAnalytics Plus connector. But when they click on 'Test Connection' they get the following error. Does anyone know what could be the case?

[Patric_Nordstrom]

The Sense server must have internet connection.

Could be a web proxy problem.

Thanks,

Patric

[beunderf]

Hi Patric,

Thank you, I forgot to mention that this is a Qlikview customer. We encountered the issue in the Qlikview Desktop. It still could be the same issue. Where can we tell the connector to use a web proxy?

Regards,Frank

[Patric_Nordstrom]

Hi Frank,
Please see the tips for proxy settings for the QGA connector here>
https://community.qlik.com/t5/Qlik-GeoAnalytics-Documents/Proxy-settings-tips-for-the-Qlik-GeoAnalyt...

Thanks,
Patric

[beunderf]

Hi Patric,
Thank you for your reply. We  edited the config. We added the following:
<SYSTEM.NET>
&nbsp;&nbsp;&nbsp; <DEFAULTPROXY usedefaultcredentials="true" enabled="true">
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <PROXY usesystemdefault="false" autodetect="false" proxyaddress="http://proxy.xxxxx.nl:8088"></PROXY>
&nbsp;&nbsp;&nbsp; </DEFAULTPROXY>
&nbsp; </SYSTEM.NET>
But we still get the same error.
Two observations:
1. We have two connector folder locations (we added the entry in both locations):

C:\Program Files\Common Files\Qlik\Custom Data\QvIdevioConnector
C:\Program Files\Common Files\QlikTech\Custom Data\QvIdevioConnector
2. We added the same entry for the QvRestConnector, there it solved the issue.
Any thoughts why it still doesn't work for the plus connector?
Frank
&nbsp;

[Patric_Nordstrom]

Hi Frank,
The two installations are for Sense and QV (although the connector is the same).
I'm thinking that it might be the case that the .Net proxy settings don't reach Java.
The config fil is for .net connector that spawns a Java process which is the QGA Plus.

So lets try to specify for directly by geoAnalyticUseSystemProxy to false in the config file.
After locate C:\Program Files\Java\jre1.8.0_144\lib\net.properties (path might vary depending on Java version) and then set the proxy settings to yours in that file.

Thanks,
Patric

[Emma_C · Accepted solution]

@beunderf  did the comment above resolve your issue?

If yes, please ensure to indicate that.

[SwapneelGolapkar]

Hi @Patric_Nordstrom ,

Thanks for your comments, we were able to resolve this by updating the net.properties in Java.

Regards,

Swapneel