Problem with activating license in QlikGeo Analytics Server

[lylererger]

Hello Community,

@Patric_Nordstrom @Sonja_Bauernfeind 

Facing an error when trying activate Qlik GeoAnalytics licence using LEF and Control Number

 

Running on

Windows Server 2016
Qlik GeoAnalytics Release: February 2022

Java 8

Ports 8443 and 8080 are open

Logs:

main.log

2022-05-06T14:15:39.571Z [main] INFO ravegeo.server.LogManager - Setting server log level to INFO.
2022-05-06T14:15:39.802Z [main] INFO ravegeo.server.ModuleHolder - Loading module for class ravegeo.server.accessmodule.AccessModule.
2022-05-06T14:15:39.813Z [main] INFO ravegeo.server.ModuleManager - Module Access Module loaded.
2022-05-06T14:15:39.814Z [main] WARN ravegeo.server.LicenseSource - License file C:\ProgramData\Qlik GeoAnalytics Server\server3\config\IdevioLicenses.sig does not exist.
2022-05-06T14:15:39.814Z [main] INFO ravegeo.server.LicenseSource - Refreshing licenses.
2022-05-06T14:15:39.814Z [main] INFO ravegeo.server.ModuleHolder - Starting module for class ravegeo.server.accessmodule.AccessModule.
2022-05-06T14:15:39.830Z [main] INFO ravegeo.server.accessmodule.AccessModule - RaveGeo Access Module enabled.
2022-05-06T14:15:39.835Z [main] INFO ravegeo.server.accessmodule.AccessManager - Generated diagnostic key 'at7gw6m9DUDFH7O'.
2022-05-06T14:15:39.837Z [main] INFO ravegeo.server.RaveGeoServer - Qlik GeoAnalytics Server started
2022-05-06T14:15:50.603Z [Thread-15] INFO ravegeo.server.ModuleHolder - Destroying module for class ravegeo.server.accessmodule.AccessModule.
2022-05-06T14:16:54.355Z [main] INFO ravegeo.server.LogManager - Setting server log level to INFO.
2022-05-06T14:16:54.572Z [main] INFO ravegeo.server.ModuleHolder - Loading module for class ravegeo.server.accessmodule.AccessModule.
2022-05-06T14:16:54.583Z [main] INFO ravegeo.server.ModuleManager - Module Access Module loaded.
2022-05-06T14:16:54.584Z [main] WARN ravegeo.server.LicenseSource - License file C:\ProgramData\Qlik GeoAnalytics Server\server3\config\IdevioLicenses.sig does not exist.
2022-05-06T14:16:54.584Z [main] INFO ravegeo.server.LicenseSource - Refreshing licenses.
2022-05-06T14:16:54.584Z [main] INFO ravegeo.server.ModuleHolder - Starting module for class ravegeo.server.accessmodule.AccessModule.
2022-05-06T14:16:54.596Z [main] INFO ravegeo.server.accessmodule.AccessModule - RaveGeo Access Module enabled.
2022-05-06T14:16:54.602Z [main] INFO ravegeo.server.accessmodule.AccessManager - Generated diagnostic key 'URN6fORzI37QU1D'.
2022-05-06T14:16:54.603Z [main] INFO ravegeo.server.RaveGeoServer - Qlik GeoAnalytics Server started
2022-05-06T14:17:51.189Z [qtp2052256418-36] INFO ravegeo.server.LogManager - Setting server log level to ALL.
2022-05-06T14:17:51.189Z [qtp2052256418-36] DEBUG ravegeo.server.LogManager - Server log level changed to ALL.
2022-05-06T14:19:10.065Z [Thread-23] INFO ravegeo.server.LicenseSource - Refreshing licenses.
2022-05-06T14:19:10.087Z [Thread-23] DEBUG ravegeo.server.impl.iu - Env var 'OTLP_AGENT_HOST' not set
2022-05-06T14:19:10.087Z [Thread-23] INFO ravegeo.server.impl.jd - Tracing agent host not defined, not exporting any traces.

daemon.YYYY-MM-DD.log

[2022-05-06 13:34:40] [info] [15460] Apache Commons Daemon procrun (1.2.2.0 64-bit) started.
[2022-05-06 13:34:40] [info] [15460] Installing service 'GeoAnalyticsServer' name 'Qlik GeoAnalytics Server'.
[2022-05-06 13:34:40] [info] [15460] Service 'GeoAnalyticsServer' installed.
[2022-05-06 13:34:40] [info] [15460] Apache Commons Daemon procrun finished.
[2022-05-06 13:34:40] [info] [14444] Apache Commons Daemon procrun (1.2.2.0 64-bit) started.
[2022-05-06 13:34:40] [info] [14444] Updating service...
[2022-05-06 13:34:40] [info] [14444] Updated service 'GeoAnalyticsServer'.
[2022-05-06 13:34:40] [info] [14444] Finished updating service 'GeoAnalyticsServer'.
[2022-05-06 13:34:40] [info] [14444] Apache Commons Daemon procrun finished.
[2022-05-06 13:34:40] [info] [14076] Apache Commons Daemon procrun (1.2.2.0 64-bit) started.
[2022-05-06 13:34:40] [info] [14076] Updating service...
[2022-05-06 13:34:40] [info] [14076] Updated service 'GeoAnalyticsServer'.
[2022-05-06 13:34:40] [info] [14076] Finished updating service 'GeoAnalyticsServer'.
[2022-05-06 13:34:40] [info] [14076] Apache Commons Daemon procrun finished.
[2022-05-06 13:34:40] [info] [19340] Apache Commons Daemon procrun (1.2.2.0 64-bit) started.
[2022-05-06 13:34:40] [info] [19340] Starting service 'GeoAnalyticsServer'...
[2022-05-06 13:34:40] [info] [10500] Apache Commons Daemon procrun (1.2.2.0 64-bit) started.
[2022-05-06 13:34:40] [info] [10500] Running Service 'GeoAnalyticsServer'...
[2022-05-06 13:34:40] [info] [14884] Starting service...
[2022-05-06 13:34:41] [info] [14884] Service started in 1367 milliseconds.
[2022-05-06 13:34:43] [info] [19340] Started service 'GeoAnalyticsServer'.
[2022-05-06 13:34:43] [info] [19340] Finished starting service 'GeoAnalyticsServer', returning 1.
[2022-05-06 13:34:43] [info] [19340] Apache Commons Daemon procrun finished.
[2022-05-06 13:34:53] [info] [19224] Stopping service...
[2022-05-06 13:36:13] [info] [ 7696] Apache Commons Daemon procrun (1.2.2.0 64-bit) started.
[2022-05-06 13:36:13] [info] [ 7696] Running Service 'GeoAnalyticsServer'...
[2022-05-06 13:36:13] [info] [18152] Starting service...
[2022-05-06 13:36:14] [info] [18152] Service started in 1363 milliseconds.

jetty.log

2022-05-06T13:34:40,641 [main] INFO ravegeo.app.JettyServer - Starting the Jetty loader...
2022-05-06T13:34:40,737 [main] INFO ravegeo.app.JettyServer - Starting Qlik GeoAnalytics Server...
2022-05-06T13:34:53,116 [Thread-17] INFO ravegeo.app.JettyServer - Stopping the Jetty loader...
2022-05-06T13:36:13,752 [main] INFO ravegeo.app.JettyServer - Starting the Jetty loader...
2022-05-06T13:36:13,846 [main] INFO ravegeo.app.JettyServer - Starting Qlik GeoAnalytics Server...

Has anyone encountered a similar problem?

How to fix it?

Thanks in advance!

Qlik GeoAnalytics Qlik Sense Business 

[KallePersson]

Hi @lylererger ,
Patric asked me to take a look at this. I am one of the GeoAnalytics developers.

First, regarding the highlighted entries in the logs:
- The line about "IdevioLicenses.sig does not exist" is normal as it doesn't have a license yet.
- The last ones about OTLP_AGENT_HOST and traces are normal as well.

The logs don't contain anything about the error (it would appear in main.log), so it looks like we aren't catching it properly wherever it happens.
Do you think you could send me the LEF and control number that you used, in a private message?
So I can try to repeat it in a dev environment and be able to debug the error.

[lylererger]

@KallePersson hello. Thank you for your responsiveness. The problem was on the side of the reverse proxy. The license server did not respond. Firewalls opened and everything started up 🙂

[1000qlik]

Hi Lylererger,

It seems I have the same error you were highlighting. Would you kindly share how you configured your proxy settings on the GeoAnalytics (connector) side? I feel confused on how to set it up...

Is it in IdevioGeoAnalyticsConnector.exe.config file ?

End of the file would look like the following for a proxy that doesn't need authentication, is that correct?

 </system.web>
<system.net>
<defaultProxy useDefaultCredentials="true" enabled="true">
<proxy usesystemdefault="False" autoDetect="False" proxyaddress="http://proxy.company.com:1234" />
</defaultProxy>
</system.net>
</configuration>

We are using a signed license key.

Many thanks!