route module: Connection timed out: Happens Instantly

[Rodj]

Hi,

I'm having an issue with the routing operation via the Geoanalytics plus connector that I'm wondering if others have seen. I'm getting the following error:

"Connect reply error: QVX_SYNTAX_ERROR: *Could not connect to route module: Connection timed out: connect"

This isn't the usual timeout error, it's happening as soon as operation is called and doesn't include the 504 error code. Regardless I've followed the advice on looping / chunking down the operation, right down to a chunksize of 1, so I'm pretty sure size isn't the issue. I'm wondering if this might be because the route service is down on our local geoanalytics server but I've no way to check it. Any ideas?

[martyginqo]

Perhaps this might help on the connectivity side: https://support.qlik.com/articles/000033316

In particular: Note: If you're connecting to a Local Qlik GeoAnalytics server, replace https://ga.qlikcloud.com with the address to your local GeoAnalytics server, i.e. http://myserver.domain.local/ravegeo/geoanalytics/api/testConnection?version=1.2

Martin

[Rodj]

Thanks @martyginqo but we definitely have some form of connectivity. Due to the way our network is setup direct checks to the api fail however data connectors created by administrators directly on the Qlik Sense server operate Ok for the most part. We're on a fairly old version at this point (April 2019) which has a couple of known issues however I believe routing should work.

Apologies for the slow reply.