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jenriquez
Contributor III
Contributor III

Custom theme not applying on Export Image

Hi everyone,

I just noticed that when I Export Image after I clear cache or first time after a long time of exporting, the Custom theme does not apply on the exported image but when I export again it already applying the custom theme.

I replicate the Issue on both Mashup and Qliksense Hub.

Does anyone have this problem?  Can someone help me?

Thanks.

Labels (4)
3 Replies
Daniele_Purrone
Support
Support

Hi @jenriquez ,

I'll try to reproduce the problem and get back to you.

 

Daniele - Principal Technical Support Engineer & SaaS Support Coordinator at Qlik
If a post helps to resolve your issue, please accept it as a Solution.
Daniele_Purrone
Support
Support

Hi @jenriquez ,
I'm not seeing the problem. Which version of Qlik Sense are you using? How are you exporting the image? Thanks!

Daniele - Principal Technical Support Engineer & SaaS Support Coordinator at Qlik
If a post helps to resolve your issue, please accept it as a Solution.
krishnamajhi
Contributor III
Contributor III

Issue: In my case. I was using custom them from long time it works fine. but suddenly one it the custom theme did not work for export option only, but it was working on visualization chat.   

Solution: Export the theme. once you have the zip file. delete the theme and import the theme back. then open fresh hub session and try the export of chart which works as per custom theme.