Error occurred installing Qlik DataTransfer

[tiitoangel]

Hello,

I have tried to install Data Transfer on a computer with Windows Server 2018, with the steps in the following link:
https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/QlikDataTransfer/install...

When I run the installer, I get the following error on the screen:

I also attach the error log in case it may be of help.

=== Verbose logging started: 20/11/2023  15:10:29  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\Temp\{3ED63C90-0152-406B-A445-EE30899992E7}\.be\Qlik DataTransfer.exe ===
MSI (c) (38:BC) [15:10:29:859]: Resetting cached policy values
MSI (c) (38:BC) [15:10:29:859]: Machine policy value 'Debug' is 0
MSI (c) (38:BC) [15:10:29:859]: ******* RunEngine:
           ******* Product: C:\ProgramData\Package Cache\{4D007263-F7A0-49A9-852B-DF3C61C30DB8}v10.1.0\data_upload_agent.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (38:BC) [15:10:29:860]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (38:BC) [15:10:29:861]: Grabbed execution mutex.
MSI (c) (38:BC) [15:10:29:868]: Cloaking enabled.
MSI (c) (38:BC) [15:10:29:868]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (38:BC) [15:10:29:877]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (38:BC) [15:10:29:879]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (38:BC) [15:10:29:880]: MainEngineThread is returning 1618
=== Verbose logging stopped: 20/11/2023  15:10:29 ===

And I haven't been able to install it. Any suggestions on how to fix this problem?

Thank you

[DaveChannon · Accepted solution]

Could you check which Windows Server version you're using - could you possibly be running Windows Server 2008? The screenshot looks like an older version of Windows, and I don't believe there was a 2018 release.

The oldest version supported by the tool today is Microsoft Windows Server 2012 R2.

If you are indeed running a version that's on the supported list, please open a support case via our support portal.