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How to view Active & Expired Licenses in Support Portal

Suresh_Kumar
Support
Support

How to view Active & Expired Licenses in Support Portal

Users can view all licenses by navigating between the Active and Expired tab.

 

  1. Login at our legacy Support Portal by following this link or by navigating from our Support Ribbon and hovering over "Case Portal". 

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Log in to the support portal.png

  1. Click on View License and Archived Cases at the top of the page and select View My Licenses.

    license information in the banner.png



  2. You will be redirected to the License List page.

    Select Active (1) to view Active License.
    Select Expired (2) to view Expired Maintenance Licenses

    active experied licenses.png


  3. If you would like to see a particular license, you can filter the list with the license key.

    license filter.png
 
 
Note: Evaluation Licenses have a "TimeLimit Value" in the LEF and licenses with "TimeLimit Value" are issued for evaluation purposes only. When the timelimit value on a license expired the license stops working but the license might still be listed as active in the support portal because of an "End Date" is active. Once the End Date is expired- the license will no longer be visible under the Active tab in the support portal.

If there is any discrepancy with Licenses, please contact Qlik Customer Support via Qlik Support Portal

Learn more about working with Qlik’s Global Support teams by watching the Working with Support playlist on YouTube!
 
Version history
Last update:
‎2021-10-12 04:30 PM
Updated by: