Images are missing when exporting to PNG or JPEG, PDF or PPT from Qlik Sense

[ToniKautto]

Export from Qlik Sense does not contain all the expected images. 

Affected export formats:

• PDF
• Powerpoint (PPT)
• Images (PNG and JPEG)

Environment

• Qlik Sense Enterprise on Windows 

Resolution

Extend Qlik Sense Printing service timeout to allow for renderer service to finalize image export. 

1. Edit C:\Program Files\Qlik\Sense\Printing\printing.exe.config
2. Add or uncomment webrenderer-grpc-call-timeout-secs setting in file
3. The value to 30
   

   <!-- 
   =====================================
       Sense rendering configuration
   =====================================
   -->​
   <add key="webrenderer-grpc-call-timeout-secs" value="30" />

4. Save and close the file. 
5. Restart Qlik Sense services.
6. Repeat on each node that has a running Qlik Sense Printing service. 

Cause

Qlik Sense Printing service internal communication over gRPC reaches timeout before an exported image is finalized. The default timeout is 10 seconds, which may not be long enough on a less powerful server or when the server workload is very high. 

Need more help?

Join our active community and post your question on the relevant product forum or leave a comment in the comment section below with details about your issue.

[ceasluwhgroup]

Thank you!

This information helped us to solve the problem in our environment.

BR,

César