We have an app which has been stuck in the connection status "generating" and the associated reports cannot be distributed as expected.
The 'Abort' button - associated with the 'stuck' and 'generating' task under 'admin'>'task executions' in the NPrinting web console - does not abort the task as expected
Environment:
- NPrinting Feb 2019 and older versions
Resolution: Purge NPrinting Connections:
- Save the existing NPrinting connection path(s) to a word document or text file
- Rename the stuck connection paths to ensure they are invalid and save the connection. This will begin the process of forced purging of the NPrinting connection.
ie: qvp:\\myqlikviewserver\myqvw.qvw to qvp:\\myqlikviewserver\myqvwXYZ.qvw
- Stop all NPrinting services
- Open Task Manager and "kill" or "End Task" any remaining qv.exe (QlikView) and or reporting_web_renderer.exe processes (Qlik Sense)
- Start all NPrinting services and wait a few moments for the services to start and to allow the connections to purge and fail.
- Update the NP Connections with the original correct connection paths
- Regenerate/reload the purged/failed NPrinting metadata connections.
- Check that the Task Execution status is 'Failed'. If not, attempt to 'abort' the task execution once again. This manual purge should remove any open internal requests in the NPrinting scheduler service and allow the 'abort' button to work as expected going forward
Cause
- Some task execution requests may remain pending internally with in the NPrinting scheduler service.
- This issue is resolved in all currently supported versions of NPrinting
Note: To mitigate this issue in the future, it is suggested to upgrade to the most recent version of NPrinting (NPrinting 2019 April Release or higher versions) to leverage bug fixes regarding this issue
