Unable to open Qlik Sense app after changing Internet Proxy or Firewall settings

[Daniel_Seo]

Users are unable to access Qlik Sense applications.

The following message is shown:

You cannot access Qlik Sense because you have no access pass.

The Qlik Sense license is valid and a license has been allocated to the user. The hub functions as expected. Recent changes in the environment may include configuration changes to the proxy and/or firewall.

Environment

• Qlik Sense Enterprise on Windows  February 2019 and later

The Qlik License Service is included in Qlik Sense Enterprise February 2019 and later releases and is used when Qlik Sense is activated using a signed key license. The Qlik License Service stores the information about the license, and communicates with a License Back-end Service, hosted by Qlik, for product activations and entitlement management.

Resolution

Before proceeding with this, verify that none of the more common root causes apply. See You cannot access Qlik Sense because you have no access pass .

Once you have determined that the issue is with a recently configured internet proxy or firewall, we can proceed with configuring the internet proxy to allow communication between the Qlik License Service and the License Back-end.

1. Stop the Qlik Sense Service Dispatcher, which handles the execution of the Qlik License Service.
2. Navigate to the services.conf file, which by default is located in:    
        %Program Files%\Qlik\Sense\ServiceDispatcher\services.conf
3. Locate the section [licenses.parameters], which by default contains the following lines:   
   

    [licenses.parameters]
    -qsefw-mode
    -app-settings="..\Licenses\appsettings.json"​

4. Add the line -proxy-uri=http://myproxy.example.com:8888 as shown below:
   

   [licenses.parameters]
   -qsefw-mode
   -proxy-uri=http://myproxy.example.com:8888
   -app-settings="..\Licenses\appsettings.json"

   
   Where http://myproxy.example.com is the address of your company's proxy, and "8888" is the port used by the proxy.
5. Save and close the services.conf file.
6. Restart the Qlik Sense Service Dispatcher.
7. If you have a multi-node installation, repeat these steps for all the nodes in your installation.

Related Content

Configuring a proxy for Qlik License Service communication in Qlik Sense Enterprise on Windows
You cannot access Qlik Sense because you have no access pass