Qlik server moved

[NGU]

Hello.

OEM - Qlik Sense Enterprise User Model Site Subscription

Our server hosting Qlik Sense has been from one location to another, so its name and IP address have changed.

I followed the procedure described here:

https://community.qlik.com/t5/Knowledge/How-to-Change-the-Qlik-Sense-server-hostname/ta-p/1711364

But I'm blocked at the step 15 : launch  Repository.exe -bootstrap -standalone -restorehostname

The command is blocked at step

[INFO] Entering main startup phase..

The logs show

205 20211220T190825.080+0100 WARN swinsbsqlik01 System.Repository.Repository.Core.Licensing.LicensesInitializer 3 812e40e7-91ba-4c1a-b133-acef25fca101 EMEAAD\nguisset There was an error contacting the license service. Keep retrying... (800 failed requests) GET /v1/licenses/overview StatusCode: InternalServerError Response: . Could not connect to the license service. NO-STACKTRACE 812e40e7-91ba-4c1a-b133-acef25fca101

Note: to get there I had to start the QlikSenseRepositoryDatabase service.

Any idea what I might do to go further?

Thanks.

[Sebastian_Linser · Accepted solution]

Hello @NGU 

You need to start the Qlik Sense service dispatcher service before you start the Repository.exe command. Check with netstat -aon | findstr 9200 if the license port is up on the new server. 

https://community.qlik.com/t5/Knowledge/Node-offline-GET-v1-licenses-overview-StatusCode/ta-p/171164...

Best regards 

Sebastian 

[Maria_Halley]

@NGU

Since this is a public forum you should not post site specific information. I will edit out the serial number from your post.

I hope that is ok

[NGU]

Hello. Thanks for your answers.

After starting up the Qlik Sense service dispatcher, netstat -aon | findstr 9200 gives results.
TCP 0.0.0.0:9200 0.0.0.0:0 LISTENING 13760
TCP [::]:9200 [::]:0 LISTENING 13760

However, I see errors in the Licences log:

{"caller":"qrs_client.go:31","error":"Get \"https://localhost:4242/qrs/servernodeconfiguration/local?xrfkey=InHocSignoVinces\": dial tcp 127.0.0.1:4242: connectex: No connection could be made because the target machine actively refused it.","level":"error","logTraceId":"6d474af443221294f462bc6b5f65b969","message":"failed retrieve central node info from QRS (communication error)","timestamp":"2021-12-21T09:34:25.2323935Z"}

And the Repository.exe fails with error

An exception occured in BackgroundWork runner The operation was canceled. at System.Collections.Concurrent.BlockingCollection`1.TryTakeWithNoTimeValidation(T& item, Int32 millisecondsTimeout, CancellationToken cancellationToken, CancellationTokenSource combinedTokenSource)↵↓ at Repository.Core.BackgroundWork.BackgroundWorkScheduler.BackgroundWorksRunner() 64659896-874f-4bf2-8eb2-c0a9feb7b005

[Sebastian_Linser]

Please open a case i  the support section  so we can share logs and have a deeper look.

Regards 

Sebastian 

[AndyBurnsJPM]

Hi was there any resolution to this? I'm facing same issue

[NGU · Accepted solution]

Hello @AndyBurnsJPM . It was a long time ago... I think a reboot of the VM did the trick. Good luck.

[AndyBurnsJPM · Accepted solution]

For those who may have the same issue, for me it was caused by my removal of the wrong cert before restoring the environment. 

When restoring from a backup taken on another machine, only remove the LocalMachine root certificate from the server. Removing any other certs seems to cause the same errors as described in this ticket.