Qliksense Nov 2021 Upgrade - Upgrade Repository running for forever

[jaishree_Qlik]

Hi ,

I am running Nov 2021 Upgrade on May 2021 version and Upgrade Repository process running for forever. It just hanged on Upgrade Repository process.

I am not sure how to stop this upgrade or whats making it running for ever. On checking the error logs its not moving forward after :

Qlik_Sense_November_2021_20211203101515_012_Repository.log

MSI (s) (A0:9C) [10:17:36:239]: Executing op: ServiceControl(,Name=QlikSenseRepositoryService,Action=8,Wait=1,)
MSI (s) (A0:9C) [10:17:36:240]: Executing op: ActionStart(Name=CA_UninstallProcBootstrap,,)
MSI (s) (A0:9C) [10:17:36:240]: Executing op: CustomActionSchedule(Action=CA_UninstallProcBootstrap,ActionType=1089,Source=BinaryData,Target=CAQuietExec,CustomActionData="C:\Program Files\Qlik\Sense\Repository\Repository.exe" -iscentral -bootstrap=uninstall)

[Maria_Halley]

@jaishree_Qlik

It looks like you already created a case with support on this. Is that correct?

[jaishree_Qlik · Accepted solution]

Yes , I do created the ticket and got a support too. 

Would like to conclude the issue and its solution:

1) Monitor the Installer in case if its not consuming memory seems its hanged and not able to communicate.

2) Installer was on shared drive so could be probable reason that there could be network issue.

3) Opted Help Us Improve option while re-running the installer.

Using above thought process this issue got resolved.

[Maria_Halley]

@jaishree_Qlik

Thank you for updating the post with the solution!