Remove ridiculous new user 'Welcome' questionnaire

[lachlanwcast]

We have an OEM deployment of Qlik SaaS, using an IdP and whenever user's login for the first time they get this ridiculous questionnaire/prompt

The prompt:

1. Cant be closed without answering the questions

2. Asks questions that most business users don't know the answers to

3. Makes it a nightmare for a neat, nice user onboarding experience

Why can't this be disabled? ESPECIALLY for tenants that are OEM/managed by a 3rd party

Getting very frustrated at all the changes Qlik have been making with Cloud and this just makes it even worse....How did something like this get past Qlik UX testing? Understand the information provided could be useful for internal analytics but it frustrates the users (and admins of the product) - if the goal is to get Qlik Cloud to be an enterprise product (just like SaaS client-managed) take a look at how this affects sysadmins

[Sebastian_Linser]

Hello,

please log your improvement here https://community.qlik.com/t5/Official-Support-Articles/How-To-Submit-an-Idea-or-Propose-and-Improve...

best regards

Sebastian

[Katie_Davis]

Hi @lachlanwcast, we appreciate your feedback. Many users expressed to us the need for a more personalized experience. These questions are helping us to gain more insights on our customer base and their needs to create a more personalized UX when using Qlik Cloud.
We also fully understand that this need might not be applicable for you as an OEM partner and are happy to follow up directly with you to see how we can improve to also meet your needs.

[Dave_Channon · Accepted solution]

@lachlanwcast  - per @Katie_Davis, we'll look at options here. We have a more general goal to prevent pop ups like these for OEM customers.

Let's talk about the frustration, and also what we can fix short term, I'm keen to hear the feedback - I'll send you a PM.

Update 7th June: we have disabled this pop-up for multiple tenant OEMs.

[lachlanwcast]

Hi @Dave_Channon  and @Katie_Davis - I appreciate you both sorting something out so quickly.... apologies for the delay, no notifications setup!

@Dave_Channon - I will reach out to you via email

Thanks again,

Lachlan

[lachlanwcast]

Unfortunately, look like this has come back (along with a few other 'welcome' pop-ups) since the UX upgrade in Qlik Cloud.....any update on a fix?

 

[lachlanwcast]

Hi @Dave_Channon &  @Katie_Davis  - any update to this? Our OEM users are getting a bit frustrated ....

[Dave_Channon]

Have you opened a support case on this yet @lachlanwcast ? If not please do so they can triage and feel free to DM me

[Daniele_Purrone]

Hi @lachlanwcast , once the support case is created, please let me have the number, so that I can take it up with my APAC colleagues.

[lachlanwcast]

Thanks Dave, yep we have a support case open.