Error sending E-Mail via Office 365 OAuth2

[ManuelRühl]

Hi,

I followed the instructions in the Qlik Documentation:
Configuring email support | Qlik Cloud Help

The setup shows everything is ok:

But sending the test email shows an error:

There are no fail-events in the log like described here:

Qlik Cloud: Sending email with Microsoft 365 fails - Qlik Community - 2444247

Permission for mail.send is granted.

Any ideas?

Thanks in advance!

[Daniele_Purrone]

Hi @korsikov : Microsoft support will be able to see what is happening at their side and provide you guidance. Unfortunately we only see what they send to us, and that's "Error during email request".

[korsikov]

@Daniele_Purrone Unfortunately this is not true. Qlik Cloud always answer Error during email request or Succes w/o any detail. 

I had to use postman to get the actual error code. It's too bad that the Qlik cloud doesn't provide detailed information about the error. It would have helped a lot in solving the problem.

here is my draft of instructions on how to check workflow using Postman. Maybe it will be useful to someone and will help in solving the problem

https://docs.google.com/document/d/11ltKFCQXflGDTl5_coVLcMd_5FjH5_mAvQa7lgJsn60/edit?usp=sharing

[Daniele_Purrone]

Hi @korsikov ,
That's very interesting. Can I please ask you to open a support case with us mentioning this discussion, so that we can report it to R&D for investigation? If Microsoft actually does return an error, we should be able to catch it.

[korsikov]

I've already opened an case. "00314673: Issue with Microsoft 365 Integration as email provider in Qlik Cloud". Your tech support told me to contact Microsoft. Yes, the problem was on Microsoft's side, that's correct. The problem is that when the cloud returns respond "Error during email request" and Postman in the same time return "error": {
"code": "MailboxNotEnabledForRESTAPI",
"message": "The mailbox is either inactive, soft-deleted, or is hosted on-premise."}

It would be great if the  Qlik cloud would return the actual error code with a description, not just a message "Error during email request"

[Daniele_Purrone]

Thanks @korsikov ! I have cloned your original case, we will ask for more details there, so that we can investigate this further.

[korsikov]

Sure. I see a new copy of my case. I look forward to additional questions from you.