No news about my Qlik Cloud tenant since I bought the SaaS license on the AWS marketplace

[julien-dg]

Hello,

I've subscribed to Qlik SaaS 9 days ago from the AWS marketplace.

I've received the welcome message from Tackle, saying that Qlik is "thrilled to have me on board", that's great.

The message says "Our team is hard at work setting up your account, please expect to hear from a member of our customer success team soon". But when ?

But I don't have any information about my tenant, how to connect and move forward.

I've tried to reach the customer success team using the email provided in the welcome message, but no answer yet.

Could anyone at the Qlik team help me ? Any way to reach the support team ? Did I miss something ?

Qlik Cloud 

[Daniele_Purrone · Accepted solution]

Hi @julien-dg !

Please, start a Chat with our Customer Support team at https://community.qlik.com/t5/Support/ct-p/qlikSupport?launchChat=1 and they will assist you with your issue!

[julien-dg]

Hi Daniele,

The support team is not reachable with the chatbot. As I don't have received my account, I think I'm not know as a customer, and I'm redirected to the community. I can't open a case.

How could I move forward on this ?

[Albert_Candelario]

Hello @julien-dg ,

You should be able to talk directly to one of our live agents.

Kindly give it another try and let us know.

Cheers,

Albert

[Daniele_Purrone]

Hi @julien-dg ,
live chat is also available to non-registered users.
Please, at the initial prompt write "talk to a human" and then  --> A Support Issue or Question -->  Account, access, or license issue --> Check for Live Agents
I've just tested it without being logged in on the community, and it works.

[Daniele_Purrone]

Hi @julien-dg ,
were you able to solve this? Thanks!

[julien-dg]

Hi

I could reach the support, but now I'm balanced between the Qlik support and the AWS support teams, each saying that the other should take care of my problem ...

Easy to pay, but for getting the service available it's another story.

Julien

[Daniele_Purrone]

Sorry to read that @julien-dg !
I can read in the support chat that my colleague @Allen_Murphy suggested that you reach out to your Qlik account manager. Were you able to do that? 

[julien-dg]

Yes I did, and my account manager sent me back to AWS, because I didn't bought enough licenses to qualify for Qlik support.

[Daniele_Purrone]

Thanks for letting me know, I'm checking internally.