Unable to create new Qlik Sense app - The app count not be created. Please try again

[abbieharrison1]

We recently upgraded our test Qlik Sense Enterprise on Windows site from May 2021 (14.20.5) to August 2022 Patch 3 (14.78.10). Since then we can no longer create new apps. We enter a name and click "Create" and we get the message "The app count not be created. Please try again".

We have tried multiple accounts and we all get the same issue. We can however duplicate existing apps. The accounts have professional licenses, are root admins and have read/write access to the share containing the "App" folder. They were able to create new apps before the upgrade. The Qlik Sense service account also have read/write access to the "App" folder.

We have followed this knowledge article and restarted the server and still are having issues: https://support.qlik.com/articles/000057798 

Thanks,

Abbie

[rubenmarin]

Hi, you can confirm that there is enough disk space in C drive: https://community.qlik.com/t5/App-Development/The-app-could-not-be-created-Please-try-again-QlikSens...

Also confirm the CreateApp security rule is enabled: https://community.qlik.com/t5/App-Development/An-error-occurred-The-app-could-not-be-created/td-p/66...

[abbieharrison1]

Hi,

We have 50GB free on the C drive 

The CreateApp security rule is also enabled

[rubenmarin · Accepted solution]

If everything looks ok I would try to open a support ticket with Qlik.

[Benoit_C]

Hello,

You could also check the permission, and also check if space available in the server where is hosted the postgres DB. And also in the server where is hosted the shared drive.

See:

https://support.qlik.com/articles/000057798

Regards,

Benoit

[-Dan]

Hi @abbieharrison1 , wondering if you were able to resolve this issue and what the resolution was?  I am having a similar issue after upgrading to May 2023. Sense was working fine for previous versions.

I now receive generic errors when trying to create a new app or accessing the Data Load Editor for existing apps. 

I can't find any information on the generic errors in log files.

I have also followed Qlik Sense - Getting the error:The app could not be created. Please try again with no luck.

I respect your original post was some time ago but I would appreciate if you could share your outcomes.

Cheers
Dan

[stevenkoppens]

I've got the exact same issue, any resolution available?

Best regards,

Steven

[abbieharrison1]

Sorry for the delay in getting back to you both.

This issue was being caused by the KB5018419 windows server cumulative update. We resolved the issue by uninstalling that update.

See article: https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-Enterprise-on-Windows-Internal-Er... 

@stevenkoppens @-Dan 

[abbieharrison1]

Sorry for the delay in getting back to you both.

This issue was being caused by the KB5018419 windows server cumulative update. We resolved the issue by uninstalling that update.

See article: https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-Enterprise-on-Windows-Internal-Er... 

@stevenkoppens @-Dan 

[abbieharrison1]

Sorry for the delay in getting back to you both.

This issue was being caused by the KB5018419 windows server cumulative update. We resolved the issue by uninstalling that update.

See article: https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-Enterprise-on-Windows-Internal-Er... 

@stevenkoppens @-Dan