couldn't able to restart Qliksense logging services

[PrakashMathi]

Hi,

Recently i did qlik sense November month patchup upgrade. After that i couldn't able to restart the  Qliksense logging services. I am unable to connect to the logging database.  It looks like it couldn't able to connect to the Qlogs (PostgresSQL database). Any Idea?

Thanks in advance

[PrakashMathi]

Yes I checked and we have QLogs database. Could you help me on the next steps?

[Gysbert_Wassenaar]

Check that you can connect with the QLogs database with the credentials you used to configure the logging service.

[PrakashMathi]

No, I am not able to connect with the QLogs database with the credentials i used to configure the logging service.

[carlos_domingue]

I have the same issue, any solution pls?

thx

[kemalrasyid]

Have you tried to turn on the database logging while doing the update?

https://community.qlik.com/t5/Knowledge/How-to-set-up-the-Qlik-Sense-Logging-Service/ta-p/1711025?_g...

--database_logging on

.\Qlik.Logging.Service.exe update --hostname FQDNofTheDatabase  --port 4432 --postgres_user postgres --postgres_pswd PostgresUserPassword --writer_pswd IntendedWritePassword --reader_pswd ReaderWritePassword --database_logging on