After purchasing Qlik Sense Business digitally with a specific amount of seats, those seats cannot be lowered after or during the trial period.
Resolution
Roles were assigned to users.
You cannot reduce seats below the number of users that have been assigned a role in the product. The tenant admin must therefore remove users from the management console, wait 2 minutes, then try to reduce seats again.
To remove user licenses from unwanted users, see Removing user allocation.
Environment:
Qlik Sense Business