Data Gateway Direct Access cannot recognize Datasource services down

[Nobuaki_T]

When a data source service is down (for instance, an Oracle Server), Qlik Data Gateway Direct Access will not recognise the service as down and will try running the task until time out (three hours). The task cannot be stopped. 

The data load progress remains in Loading data... status.

When the timeout is reached, the reload task fails. This can be seen in the Reload History (located in the Management Console > App > Details):

The Reload summary shows failed to complete reload: exceeded maximum duration

Environment

Qlik Cloud 

Resolution:

This issue is caused by defect QB-11826. The defect is currently being worked on by Qlik's dev team and is expected to be fixed in the upcoming version of Qlik Data Gateway. This will require upgrading the installed software. 

Information provided on this defect is given as is at the time of documenting. For up-to-date information, please review the most recent Release Notes with the ID QB-11826 for reference.

Workaround

Make sure that data services are running before the reload starts.

Cause

Product Defect ID: QB-11826

Related Content 

Data gateways ‒ Qlik Cloud