Users may prefer to use multi-factor (MFA) on a desktop client or are unable to set up MFA on a phone. This article outlines how MFA can be configured on a desktop client.
Resolution:
Please install a desktop MFA of your choice. (One Login, Authy etc.)
MFA is already set up and configured on a phone.
If you are looking to no longer use multi-factor on your phone and instead wish to use it on a desktop client, please open Account Settings > Password and Security > and RESET Multi-Factor authentication.
MFA has not yet been set up.
- Enter in your credentials to log into your tenant. You will be prompted with the below MFA set up. Instead of scanning the QR code, please select “Trouble scanning?”
- This will then pull up a page with a code you can enter into your Desktop version of an MFA to finish set up.
- Once the above code is entered into your Desktop MFA you will then have a MFA code you can enter to access your tenant