How to Resend a Talend License Email to a Customer/User

[Sam_Qoc]

If you need to resend a license email along with license installer links and the license key to a customer/user, follow the steps outlined below.

This guide will help you understand the process and the necessary details you need to provide.

Steps to Resend a License Email:

1. Gather Necessary Information:

   • New User Email ID: Ensure you have the email address of the person who needs the license email resent.
   • Product Name and Version: Identify the specific product name and version that need to be resent.
   • PO Number: Include the purchase order number associated with the license.
   • Existing Email ID: Provide the email address to which the license was originally sent.
   • License Type: Indicate if it is a test migration license or a definitive license.
   • Deployment Type: Specify if it is a cloud or on-premises license.
   • Description of Request: Provide a brief description of why you need to resend the license email.

2. Send an Email Request:

   • For users, send your request to customercare@qlik.com.

Email Template for Requesting to Resend a License Email

Use the following template to structure your email request:

Subject: Resend License Email Request

Dear Support Team,

I hope this email finds you well.

I am writing to request that a license email be resent. Below are the details:

• New User Email ID: [Insert User Email] (new user email ID to which the license email needs to be sent)
• Product Name and Version: [Insert Product Name and Version]
• PO Number: [Insert PO Number]
• Existing Email ID: [Insert Existing Email ID] (who it was already sent to)
• License Type: [Test Migration License or Definitive License]
• Deployment Type: [Cloud or On-Premises License]
• Description: [Provide a brief description of your request]

I would greatly appreciate your assistance in resending the license email. Thank you for your support and consideration.

Best regards,

[Your Name]

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Example of a Detailed Request

Subject: Resend License Email Request for Talend Data Integration

Dear Support Team,

I hope this email finds you well.

I am writing to request that the license email for Talend Data Integration be resent. Below are the details:

• New User Email ID: Sam@xyz.com
• Product Name and Version: Talend Data Integration Version 8.0
• PO Number: PO-23451
• Existing Email ID: original.recipient@xyz.com
• License Type: Test Migration License
• Deployment Type: Cloud License
• Description: Due to unforeseen circumstances, the original license email was not received. I would be grateful if you could assist me by resending it.

I would greatly appreciate your assistance in resending the license email. Thank you for your support and consideration.

Best regards,

Sam

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Important Notes

• Ensure all details are accurate and complete before sending your request.
• Use the appropriate email address based on your user type (general user or Qlik partner).

Following these steps will help you effectively resend a license email to your customer.

If you have any further questions, feel free to reach out to the respective teams.