If you need to resend a license email along with license installer links and the license key to a customer/user, follow the steps outlined below.
This guide will help you understand the process and the necessary details you need to provide.
Steps to Resend a License Email:
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Gather Necessary Information:
- New User Email ID: Ensure you have the email address of the person who needs the license email resent.
- Product Name and Version: Identify the specific product name and version that need to be resent.
- PO Number: Include the purchase order number associated with the license.
- Existing Email ID: Provide the email address to which the license was originally sent.
- License Type: Indicate if it is a test migration license or a definitive license.
- Deployment Type: Specify if it is a cloud or on-premises license.
- Description of Request: Provide a brief description of why you need to resend the license email.
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Send an Email Request:
Email Template for Requesting to Resend a License Email
Use the following template to structure your email request:
Subject: Resend License Email Request
Dear Support Team,
I hope this email finds you well.
I am writing to request that a license email be resent. Below are the details:
- New User Email ID: [Insert User Email] (new user email ID to which the license email needs to be sent)
- Product Name and Version: [Insert Product Name and Version]
- PO Number: [Insert PO Number]
- Existing Email ID: [Insert Existing Email ID] (who it was already sent to)
- License Type: [Test Migration License or Definitive License]
- Deployment Type: [Cloud or On-Premises License]
- Description: [Provide a brief description of your request]
I would greatly appreciate your assistance in resending the license email. Thank you for your support and consideration.
Best regards,
[Your Name]
Example of a Detailed Request
Subject: Resend License Email Request for Talend Data Integration
Dear Support Team,
I hope this email finds you well.
I am writing to request that the license email for Talend Data Integration be resent. Below are the details:
- New User Email ID: Sam@xyz.com
- Product Name and Version: Talend Data Integration Version 8.0
- PO Number: PO-23451
- Existing Email ID: original.recipient@xyz.com
- License Type: Test Migration License
- Deployment Type: Cloud License
- Description: Due to unforeseen circumstances, the original license email was not received. I would be grateful if you could assist me by resending it.
I would greatly appreciate your assistance in resending the license email. Thank you for your support and consideration.
Best regards,
Sam
Important Notes
- Ensure all details are accurate and complete before sending your request.
- Use the appropriate email address based on your user type (general user or Qlik partner).
Following these steps will help you effectively resend a license email to your customer.
If you have any further questions, feel free to reach out to the respective teams.
