How to Submit a Qlik Gold Client Support Case

[Steve_Chabala]

Qlik Gold Client support cases can be opened on the Qlik Customer Portal. For effective communication with Qlik Support, always include all required information, go into detail when describing your problem, and provide all necessary supplementary material (such as log files).

To log the case:

1. Go to the Qlik Customer Portal 
   
   Link: https://customerportal.qlik.com 
   
   
2. Log in using the Login link in the top right corner of the page
   
   If you don't have an account already, register a new QlikID.
   
   
3. Click Cases
   
   
4. Click CREATE A CASE and continue with  CREATE A CASE 
   
   
5. Enter a meaningful Subject and Description
   
   A good description will provide helpful information that Qlik engineers can use when responding to the support case, and will also help advise you with existing resources. 
   
   
6. Review the suggested resources; if none are applicable, click CONTINUE WITH MY CASE
   
   
    
   
7. Click Product Related in the Problem Type section
   
   
8. Choose Data Integration in the Product Category section
   
    
   
   
9. Fill in the Basic Information section by providing:
   
   
   • Qlik Gold Client as the Product
   • A Product Area
   • A case Severity
     
     
10. Click Proceed to next section to expand the Additional Information section
    
    
11. Complete the Additional Information section:
    
    
    • Select your SAP system Operating System (Windows, Linux, Unix).
    • Enter the Operating System Version (input “NA” if not applicable).
    • Product Release will be your current Gold Client version.
    • Select the Environment Type (Production, Development, Test, etc.).
    • Select the SAP Environment (BW, CRM, ECC, S4/HANA, etc.).
    • Select the SAP Version.
       
       
      
      
12. Click CREATE CASE, at which point you will be able to upload any supplementary files required by the Qlik Gold Client engineer to investigate your reported defect

Related Content

How to Contact Qlik Support
How to View Cases in Support Portal

Environment

• Qlik Gold Client