My Qlik Account is blocked - Your Account has been blocked after multiple login attempts

[Sonja_Bauernfeind]

Your Qlik Account may be locked out after multiple consecutive (unsuccessful) login attempts.

The following message will be printed:

YOUR ACCOUNT HAS BEEN BLOCKED AFTER MULTIPLE CONSECUTIVE LOGIN ATTEMPTS.

Environment

• Qlik Sense Business 
• Qlik Cloud 

Resolution

When the account is blocked, you need to reset the password. Please follow the steps below. 

1. Click "I forgot my password"
2. Enter your registered email address and click "Send email" 
3. Click "Reset Password" in the email
4. Enter a new password and "Save" 

If you are unable to access your account still, please contact Qlik Support. 

[Sri_Raj]

Actually, you can log in to you mail id (by which you are using Qlik Sense) and click the unblock button which will be present in a mail that was sent by Qlik.

[Greg_Oliven]

How many unsuccessful attempts cause lockout by default in Qlik Cloud?

[Sonja_Bauernfeind]

Hello @Greg_Oliven 

It's ten incorrect attempts with the default Qlik Cloud identity provider. If you have your own, it will depend on what your identity provider is set to.

All the best,
Sonja