NPrinting Publish Task, NP Connection, On-Demand executions stuck

[Frank_S]

Description

• NPrinting Publish Task, NP Connection, On-Demand executions have become stuck recently for no specific apparent reason
• NP Executions are stuck in a 'Running' status

Environment

• NPrinting Server
• NPrinting Engine(s)
• QlikView Desktop

Diagnosis

• NPrinting Executions are stuck in a 'Generating' status
• Log directly in to the NPrinting Server and each NPrinting Engine Computer
• Check c:drive hard drive space to determine if it is low on space
• If you find the c:drive to be low on space proceed to resolution section of this article

Resolution

1. Identify the QVW used in each NPrinting Connection
2. Do "File>Open" to access the QVW document properties
3. Go to 'Document Properties'
4. Deselect the 'Generate log file' property and save the QVW
5. 
6. Navigate to "C:\ProgramData\QlikTech\QlikView"
7. Delete all logs
8. Empty recycle bin
9. Restart all NPrinting Services

Note: Suggest clearing space from all other Windows temp and other storage folders from the NPrinting Server or Engine computer(s) c:\drive.

Cause 

• The windows operating system requires sufficient drive space to operate normally which by default includes an expanding local system page file and other logging functions which store information on the c:drive. The NPrinting will also deposit files on the c:\drive.
• Thus is it is important to use performance monitoring tools to monitor the c:\drive for low space warning
• If the c:\drive becomes low on space, this will affect operational performance of the Windows Server and thus the NPrinting server/Engine computer(s) where NPrinting is installed along with the QlikView Desktop.

Related Content

• System requirements for Qlik NPrinting Server
• System requirements for Qlik NPrinting Engine