NPrinting Web Console Not Responding or Stuck When Logging In

[Frank_S]

Environment

• NPrinting All Supported Versions

Symptoms:

• NPrinting Web Console may appear 'stuck' and does not response after logging in
• NPrinting Scheduler and Engine services may fail to start.
• When logging into the web console, you may see an error as follows: "Error trying to open the page"
• Can no longer access any pages such as connections, apps, reports etc. after logging into the web console
• Accessing links in the Web Console is very slow
• The License Page is repeatedly presented to you

Solution:

• Follow the link in the Related Content section of this article to resolve the issue

Related Content 

• Identify wrong NPrinting database version restored to NPrinting Server

The information in this article is provided as-is and to be used at own discretion. Depending on tool(s) used, customization(s), and/or other factors ongoing support on the solution below may not be provided by Qlik Support.