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Mar 16, 2021 7:03:20 AM
Oct 24, 2016 4:30:03 AM
In the Windows Display Settings if the "Change the size of text, apps and other items" property is changed and the value is not equal to 100%, then NPrinting has problems embedding the Excel application inside it.
This will prevent you to create or edit an Excel report and might result in the error "NPrinting Designer can't find a supported template editor for the file". The application will hang and you will need to kill the process manually. However, in some environments, no errors are seen and the Designer process and the Microsoft product process (i.e. Excel, Word, etc) will remain in a hung state when inspecting via Task Manager.
Environment:
There are three workarounds to fix this problem:
This issue happens because the changing of the system property modifies the DPI of the display and the NPrinting application doesn’t support this MS Operating system Windows 10 change. There are no plans to modify NPrinting Designer to accommodate this operating system change.
@Bastien_Laugiero Hi Bastien, I was referred to this solution by @Lucas_Gatling from Qlik support. I don't see the option 'Disable display scaling on high DPI settings' listed under the NP Designer's Compatibility window. However the setting described in 'Change high DPI Settings' and enable "Override high DPI scaling behaviour". are already existing without any change.
My Machine is runs Windows 10 64 bit. Can you suggest a solution further ?
Hello @RajaDumpa Please continue investigating this with your engineer if you still have an open ticket as this is the best way for us to do an active investigation.