The webpage cannot be accessed

[yzh]

There is a Windows server with QEM installed, and QEM cannot be accessed through webpages on this machine.

But I can access QEM through webpages on other Windows machines.

How to access through a machine with QEM installed？

[sureshkumar]

Hello @yzh 

Please do check whether QEM service is up and running?

And also, kindly check in QEM logs for information.

Regards,
Suresh

[yzh]

QEM service is running.

QEM logs does not have today's.

[sureshkumar]

@yzh 

In 1st image, host addrees is cnzhapwatt010.aia.biz/attunityenterprise/

In next image, where you executed api call in CMD, i could see host address is cnzhapwatt010/attunityenterprise/

I am suspecting there might be issue with host name

Could you please try using IP address instead of host name and restart the service and check.

Regards,

Suresh

[yzh]

cnzhapwatt010 and cnzhapwatt010.aia.biz are the same address, and our company will automatically concatenate the domain name .aia.biz when accessing cnzhapwatt010.

I am still unable to access webpages through an IP address on a machine with QEM installed.

[sureshkumar]

Hello @yzh 

Please ensure that the ports 80 and 443 are open on the Firewall.

Regards,

Suresh

[yzh]

Ports 80 and 443 are open on the firewall.

[sureshkumar]

Hello @yzh 

Please open a support ticket with us to analyze further.

Regards,

Suresh

[yzh]

Sure.Could you please provide the steps for opening a case?

[sureshkumar]

Hello @yzh 

Case Portal - Qlik Community

Make sure you have Qlik ID, If you don't have Qlik ID, please do register

Refer: How to contact Qlik Support - Qlik Community - 1837529

Regards,

Suresh