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mingzhizhang24
New Contributor II

Nprinting not sending reports to all recipients

Hi, we have about 100 recipients on the list. Only couple of users did not get the email. I checked the NPrint scheduler log and I did not find anything send to the user. For myself, I sometimes gets the email and sometimes I don't. 

1 Solution

Accepted Solutions
mingzhizhang24
New Contributor II

Re: Nprinting not sending reports to all recipients

Our service account do not have that problem.  I was able to log into NPrint database and found out that some of the users's email address was wrong. I end up having to do a mass update about 200 users. Not sure how it got wrong. Now that we have the AD import working I think we should be ok. Thanks all

3 Replies
Support
Support

Re: Nprinting not sending reports to all recipients

Check the following article
Emails are not successfully sent from NPrinting 17/18
https://qliksupport.force.com/articles/000028776
We are just 'like' you & like to be 'liked' when we provide a helpful answer and when you press the 'Solution Accepted' button if an answer provided resolves your question or issue 🙂 Cheers!
Employee
Employee

Re: Nprinting not sending reports to all recipients

Hi,

 

Refer also to https://help.qlik.com/en-US/nprinting/November2018/Content/NPrinting/AdministeringQVNprinting/Set-up...

Many SMTP servers have anti-spam configurations that limits the number of email that a sender can send in a specific amount of time. Or the size of the attached reports exceeds the maximum allowed.

 

Best Regards,
Ruggero
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When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
mingzhizhang24
New Contributor II

Re: Nprinting not sending reports to all recipients

Our service account do not have that problem.  I was able to log into NPrint database and found out that some of the users's email address was wrong. I end up having to do a mass update about 200 users. Not sure how it got wrong. Now that we have the AD import working I think we should be ok. Thanks all